34- 35 76^th St. Apt 6G

Jackson Heights, NY 11372

October 17, 2012

Kosta N. Kartsotis

Fossil Chairman of the Board and Chief Executive Officer

ATTN: Web Clerical

10615 Sanden Drive

Dallas, TX 75238

Dear Kosta N. Kartsotis:

On September 1^st of this year, I ordered five watches from Fossil.com. I received the shipment last week, but when I opened those boxes I saw that the five items were not the new Emma Stainless Steel Watch Two Tone Style # ES3115 Style #: ES3115 Style #: ES3115 Style #: ES3115that I chose on the website, the quality of these watches, the color and the price are much lower. I went to the page to find out what you send me and it was Stella Mini Stainless Steel Watch Style# ES3196. These watches cost $125 and the ones that I paid for are $225. The bill however, corresponds to the product requested originally so I have been charged $1,033.⁵⁰ to my credit card for something that I didn’t receive. When I tried to contact the company by phone, the operator from customer service was unhelpful and as I was explaining the situation to him, he started to take a very unpleasant attitude with me.  The problem was not solved so I want to contact you.

Obviously, I cannot authorize the payment of this bill until I received the item I requested in my order of September 1^st. I urge you to contact me to resolve this situation as quickly as possible.

Awaiting for your response, and hoping to receive a friendly greeting.

Sincerely,

Diana Martinez

Aer Lingus Head Office

Dublin Airport

Ireland

09/16/12

Dear General Manager of Aer Lingus Airlines,

My name is Marcin Jaworski and I’m your airlines customer, very often I use your airlines services when I fly from U.S.A. to Europe. I really enjoy using your services but I have a few comments towards Aer Lingus services.

Since I remember, I’m using your service from June 2009. So far I have bought six airplane tickets in different time periods, at your website. The in-flight service is really great, I can’t say any bad word about it. Also the airport service is great too, because my luggage was never lost or damaged. The only thing with which I have problems are discounts on the tickets. Since I have bought my last ticket I didn’t receive any discount , it seems that your company doesn’t care about your old customers. I’m thinking of going to Europe this winter and I don’t know if I should use your airlines services, maybe I should look for different airlines which cares much better about their customers.

I hope you will try to do something with this problem because airline tickets are expensive anyway. So if your company could offer discounts for old customers and those who are using Aer Lingus services so often, it will bring more benefits for your airlines in form of customers. Thank you for your airline service which is great anyway and also, for your attention.

Sincerely,

Marcin Jaworski

7618 69th PL.

Glendale, NY 11385

To: Amazon Inc.

09/15/12

Dear Amazon staff, I want to start by saying thank you for the great customer service that you provide. I’m a premium buyer, since I always buy a lot and want things to be shipped as soon as possible. Also the design of you website makes everything so easily for customers like myself to find what we are looking for. I also like how the website can be set in different languages.

I would like to talk to you about the new Kindle Fire HD. As far as the information you have provided us with, the new design is very slim, the screen is brighter and the speakers are a lot better. With this new Kindle you are able to watch movies, listen to magazines and read all the books of your choice. However, other than the design I don’t see much of a difference from the preview Kindles. Also the prices are close to those apple tablets have which provide more services than the kindle. So why are the prices so high?

I would like to thank you for the treating your costumers with care and appreciation. Also your services are very good and hopefully you keep doing your job. Thanks again and I hope to hear from you guys soon.

Sincerely,

Behistym Cabrera

Apple Inc.

1 Infinite Loop

Cupertino, CA 95014                         September 16, 2012

Dear Apple’s Representative,

I am writing this letter in relation to the new I-Phone 5 that the company will be unveiling for sale next week.  As a proud customer of Apple, I am disappointed with the new design of the I-Phone 5.

Over the past few years I have been an admirer and a valued customer to Apple Inc.  I have purchased a few of your products such as the I-Pod Shuffle, the I-Pod Classic and the I-PodTouch.  Apple Products have been a resource not only in the US but also all around the world.

The new I-Phone 5 resembles many of the new phones on the market today such as the Samsung SIII and the Android Phones due to its slimmer and longer design.  The I-Phone 5 differs from the original style and look compared to the previous versions of the I-Phone from the first I-Phone to the last version of the I-Phone 4S.

In my opinion, the I-Phone 4S is the best phone on the market at this time due to its unique features and style and I am very disappointed with the new look and design.

Sincerely,

Jaleel Robinson.

Play-Asia.com
Tsuen Wan, NT
Hong Kong

Dear Fabrice Douillard,

To start off, I’m quite fond of your website as it allows me to easily search and import games from Japan and Hong-Kong. I’ve considered using it for a very long time now after simply window shopping and decided to purchase a Japanese Nintendo 3DS at a reasonable price and reasonable shipping. The problem starts when I finally received the product. It was defective and I couldn’t send it in to Nintendo since they don’t handle customer service across borders.

I think the way your company handled the customer service was horrible. You guys actually asked me to make a youtube video showing the problem because you didn’t believe me? What sense does that make? Not only that but I actually had to pay $60 shipping just to return it, when I had already paid $250 just to receive a defective product. I asked for a direct exchange but you insisted on sending it to Nintendo for repair, which isn’t fair. I don’t want a repaired 3DS, I wanted a brand new working on. That is a horrible way to handle this situation and all I received were standard responses with no room for negotiations.

I am sending this letter to tell you that I will not be using this service anymore until I receive at least a refund for the shipping to hong-kong. Paying $60 for something that wasn’t my fault is highway robbery.

Thank you,

Fitzpatrick Phillips

Optimum Online, Cablevision

164 20th St #1

Brooklyn, NY 11232

(718) 788-0372

Fitzpatrick Phillips, Manager

September 16, 2012

Dear Mr. Fitzpatrick Phillips,

I am a Optimum’s customer since a good time until today. I am writing this letter to  express special appreciations towards the service that was provided to me last week after I recently moved to a new apartment.

One week ago I moved to a new apartment, after notifying the customer service about my  plan, very intelligently, they appointed me a day for uninstallation. With respect of time, the technicians came and did all they had to do in order to disconnect my whole system. Gently and with respect they came once more to my new address then made all the installations in a very short amount of time. They even took their time to explain me certain details that I should understand which will allow me  to fix things by myself in case of  a problem and before I contact the customer service. The installation went very smooth and quick.

Once again I want to thank you for your good management and for the service that Cablevision is providing to all its customers while being sincere each time. I am actually enjoying watching television, using the phone without forgetting the fast Internet that is offered in one package for a very affordable price.

Yours Sincerly,

Fabrice Douillard

Optimum’sCustomer

Apple

Tim Cook, CEO

1 Infinite Loop
Cupertino, CA 95014
408.996.1010

09/15/2012

Dear Mr. Tim Cook,

I am a long time Apple customer starting from when you had Macintosh computers. I have always been satisfied with the products your company sold until now. Your latest product which consumers have been long awaiting, the Iphone 5, is a complete duplicate of the Iphone 4. Your company has not fulfilled its promise to revolutionize the next generation phone.

We as customers and supporters of your company were expecting something different. Your business strategy might be great for business, but it is not fair for us. We pay hundreds of dollars and feel so overwhelmed when your latest products come out, and Apple fails to live to its reputation. The camera for instance, is still the same and hasn’t gotten any better. The 8 megapixel camera was on Android phones long before the Iphone finally got it on their devices. The phones are finally on a 4G network, but the internet is still slow and I personally see no difference since I am an everyday web user. The battery life is supposed to get better, but I still end up losing charge in the middle of the day. Apple needs to understand, if we have a phone that does so many things like play games, listen to music, browse the web, and multitask on the phone, that we will definitely take advantage of all this. They need to give us a long lasting battery.

Why should we make your company rich if we are not profiting ourselves at the end of the day? Your job should be to give the consumers what they want. Samsung has successfully done that and that is why a lot of customers have switched mobile devices. I still haven’t given up on you and believe you can make this happen. I am not looking for compensation, but do expect better from a company who I have supported and watched grow for many years. I hope you don’t continue to disappoint.

Yours truly,

Mohammed Alam

632 Ocean Pkwy

Brooklyn, NY 11230