Aer Lingus Head Office
Dear General Manager of Aer Lingus Airlines,
My name is Marcin Jaworski and I’m your airlines customer, very often I use your airlines services when I fly from U.S.A. to Europe. I really enjoy using your services but I have a few comments towards Aer Lingus services.
Since I remember, I’m using your service from June 2009. So far I have bought six airplane tickets in different time periods, at your website. The in-flight service is really great, I can’t say any bad word about it. Also the airport service is great too, because my luggage was never lost or damaged. The only thing with which I have problems are discounts on the tickets. Since I have bought my last ticket I didn’t receive any discount , it seems that your company doesn’t care about your old customers. I’m thinking of going to Europe this winter and I don’t know if I should use your airlines services, maybe I should look for different airlines which cares much better about their customers.
I hope you will try to do something with this problem because airline tickets are expensive anyway. So if your company could offer discounts for old customers and those who are using Aer Lingus services so often, it will bring more benefits for your airlines in form of customers. Thank you for your airline service which is great anyway and also, for your attention.
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