34- 35 76th St. Apt 6G
Jackson Heights, NY 11372
October 17, 2012
Kosta N. Kartsotis
Fossil Chairman of the Board and Chief Executive Officer
ATTN: Web Clerical
10615 Sanden Drive
Dallas, TX 75238
Dear Kosta N. Kartsotis:
On September 1st of this year, I ordered five watches from Fossil.com. I received the shipment last week, but when I opened those boxes I saw that the five items were not the new Emma Stainless Steel Watch Two Tone Style # ES3115 Style #: ES3115 Style #: ES3115 Style #: ES3115that I chose on the website, the quality of these watches, the color and the price are much lower. I went to the page to find out what you send me and it was Stella Mini Stainless Steel Watch Style# ES3196. These watches cost $125 and the ones that I paid for are $225. The bill however, corresponds to the product requested originally so I have been charged $1,033.50 to my credit card for something that I didn’t receive. When I tried to contact the company by phone, the operator from customer service was unhelpful and as I was explaining the situation to him, he started to take a very unpleasant attitude with me. The problem was not solved so I want to contact you.
Obviously, I cannot authorize the payment of this bill until I received the item I requested in my order of September 1st. I urge you to contact me to resolve this situation as quickly as possible.
Awaiting for your response, and hoping to receive a friendly greeting.
Sincerely,
Diana Martinez
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