To: Amazon Inc.
09/15/12
Dear Amazon staff, I want to start by saying thank you for the great customer service that you provide. I’m a premium buyer, since I always buy a lot and want things to be shipped as soon as possible. Also the design of you website makes everything so easily for customers like myself to find what we are looking for. I also like how the website can be set in different languages.
I would like to talk to you about the new Kindle Fire HD. As far as the information you have provided us with, the new design is very slim, the screen is brighter and the speakers are a lot better. With this new Kindle you are able to watch movies, listen to magazines and read all the books of your choice. However, other than the design I don’t see much of a difference from the preview Kindles. Also the prices are close to those apple tablets have which provide more services than the kindle. So why are the prices so high?
I would like to thank you for the treating your costumers with care and appreciation. Also your services are very good and hopefully you keep doing your job. Thanks again and I hope to hear from you guys soon.
Sincerely,
Behistym Cabrera
To: Behistym Cabrera
Date: September 18, 2012
Dear Mr. Cabrera,
Here at Amazon, we appreciate your compliments about our qualty customer service and our well-designed website. We also appreciate your feedback about our Kindle Fire HD which we have recently released.
With the new design to the Kindle Fire HD, we wanted to introduce new features such as a slimmer design, a higher resoluution output and better audio. However, we also wanted to keep some of the original aspects of the previous versions of the Kindle to preserve its uniqueness. The price range for the Kindle Fire HD is influenced by the competition of similar products on the market.
I would like to thank you for sharing your ideas and feedback with us and we look forward to providing you with quality products and service in the future.
Best Regards,
Jaleel Robinson
Customer Relations Manager.