This week I wanted to talk about my experience as a front desk cashier at Pop Century Resort. The more I get to do my job the more I love it, although it can be very overwhelming at times. I’ve learn to do many types of transactions during a check in and assist guests who are experiencing different situations. I am becoming better and my problem-solving skills are improving.
Front desk staff have different jobs to perform. Some work in the back office, others are cashiers, concierge, and runners. College program participants are crossed trained in two positions at a time. Depending on their role. Some go on to become concierge after becoming cashiers if that’s their originally designated role. Others, are trained as cashiers as well as runners and perform the role of cashier and runners depending on what role is scheduled for the day. Soon I will be trained as well but I will talk more about it after I start my training. I am very excited and I look forward to it. I think it is very fun and it allows us to be more flexible and learn more in depth about how the front desk operates. While we are the face of the company whenever a guest checks in, we are also working very hard back stage to make sure that everything is efficiently set for the guests to have the best experience.
