Before my arrival to the Disney College Program, I’ve been told that the fall is hurricane season in Florida. While realizing the truth, part of me was in denial and refuse to believe that Disney World will be rained on. Unfortunately, I was forced to face the storm of reality when I had to be in a lightning location in the middle of my shift. According to the article by Barbara Higgins, Walt Disney World was forced to close their operation due to a heavy storm. Guests were told to stay in their hotel rooms and the company had to strategist a better plan for inevitable disasters.
Since my role is outdoor food and beverage vending, it is important for cast members to know our lightning location. The park is still in operation whether if it’s rain or shine, unfortunately there will be thunderstorms where we have to stay indoors for our safety. The cast members of outdoor vending are over the radio to evacuate the carts and stay in closest lightning location until further notice.
During my training, I was trained on taking care of guests’ safety at the park. Although I work in food and beverage. there are precautions to take when it comes to the safety of the guests. I was trained on how to handle any guests’ situation. For example, we were trained on how to take care of a lost child by notifying a leader then squatting to their height level and comfort them while the leader takes action. We also had a guest speaker from the security department of Walt Disney World to let us know that we should not hesitate to report any suspicion items in the parks. It is their duty to avoid any incidents, “our goal each day is to have 0 incidents.”
