Chapter 5 Summary
Beverage is a type of drink especially other than water. Chapter five express the understanding and knowing alcoholic beverages. The business industry of Alcohol there is responsibility of serving the proper or correct brand and also ensure the consuming part of it acceptable to the world. Food and Desert goods deserve appropriate alcoholic beverage, you must learn different type of grapes to produce all kind of wines. It gave me clear understanding of these components beer, wines and liquors.

Key Words & Concepts
1)Alcoholic Beverage- At Clubs and Lounges were alcoholic beverages is served, you must be twenty-one and older to be serve the drink.
2)Beer- Beer is chiefly brewed in Poland and the Baltic provinces.
3) Brandy -After Tania long stressful day of work, she poured herself a glass of brandy to calm her nerves.
4) Champagne- There will be an ample supply of champagne for the wedding guest at the reception.
5)Cognac-Uncle Gerald always drew some cognac from the cask into a tin cannkin.
6)Dram Shop Legislation-The government system sales of alcoholic beverage is process for approval thru dram shop legislation.
7)Fermentation- The fermentation process for making beer takes about three to five days.
8)Fining – Joyce Woo the United States Senate more toughen laws on shark fining is unlikely to have much impact in Hong Kong.
9)Fortified Wines- Wines of fresh grapes are part of concept which make the fortified wines.
10)Hops- Rabbits hops, squirrels run and ugly snakes do crawls in the woods.
11)Inventory Controls- You should have good inventory controls so that you know where everything is when you need it at certain time.
12)Liquor- Tom went to liquor store to buy different kind of drink to have the best Christmas party.
13)Malt- The industries alcohloic bevergres consist of brewing, distilling and manufacturenof malt, sugar and starch.
14)Mashing – Brianna was angry from argument with her boyfriend and mashing her face to the pillow while yelling release the angry.
15)Must- The restaurants must be very good and pleasant because it’s always full if people.
16)Nonalcoholic Beverges- Juice boxes, sodas and ciders are nonalcoholic beverages that can be served at teens parties.
17)Prohibition-The importation rare wild animals to USA country is strictly prohibited.
18)Proof- Americans only need showing proof if citizenship in order to visit Mexico.
19)Sparkling Wines-The most well known sparkling wine is Champagne and it come from the champagne wine region of France.
20)-Spirits- Helen love enjoying odd class of wine but never drinks spirits.
21)Vintage- Aunt Sonia made a fantastic six full course meal followed by several glasses of vintage champagne.
22)Wine- In Moldova, the very best wine is pressed and kept in oak barrels for many years.
23) White Spirit- It colorless liquid to obtain petroleum and use as substitute such gin, vodka or rum.
24)Wine and food paring – At events the cocktails hour can have crackers and cheese serve with wine on the side.
25)Wine Tasting- My friends and I went to wine tasting paint gallery to enjoy a ladies night out.
26)Wort- All whisky and beer are process during with component of wort to extracted to produce the perfect alcohol.
27)Yeast- Michael’s wife always sprinkles our popcorn with yeast for added flavor and nutrition.

Chapter 8 Summary
Chapter 8 describes all the service that has to be managed within the hotel industry. Managed services are the practice of day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. Generally the client remains fully accountable for the overall management and control of the organization or system – including the functionality and performance of the managed service. Usually a very wide range of services can be managed in this way, including: HR-activities, production support, computer and IT systems. In the chapter it also explains the food service industry and where they play a major role in places such as airports, healthcare facilities, elementary and secondary schools as well as colleges.
Key Words & Concepts
1) Batch cooking: Sarah removed the last batch of pies from the oven at 4:00p.m. Then at 6:00pm she begins cooking another batch for the evening people.
2) Contractors: I hired the contractor to furnish my apartment and make sure the job was done well.
3) Commercial Food Service: The bark, raisin, and oil of the eucalyptus are of the well know commercial food service products.
4) Daily Rate: the United Nation has a daily rate chart visitors to Norway as the best place to live in the world.
5) Liaison Personnel: The Company’s insurance liaison personnel will work with you and have her employer develop an insurance plan that meets your needs.
6) Managed Services: the United States managed service by making sure our mails or packages are delivered to us in a timely fashion matter.
7) National School Lunch Program: The NSLP served 30.5 million children each day at the cost of 8.7 billion for fiscal year 2007.
8) Nutrition Education Program: the government agencies incorporate nutrients education program such as; let’s move launched by first lady Michelle Obama in February 2010.
9) Self- Operator: Barbers and Beauticians are self- operators in their profession and making sure all aspects of business are well organized.
10) Tray Line: Tray line workers are responsible for reading patient meal tickets and assemble the tray with all appropriate items.

Chapter 9 Summary  

Chapter 9 touch basis on tourism and hospitality which is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The concept of tourism can analyised by considering some description. Tourism and hospitality need to defined and put into a clear persective for benefit of curriculum developers and more importantly in the hosptiality industry. Also the chapter explain tourism as a short-term of people to destination outside places they live or work to another destination for many purpose.

Key Words & Concepts

1)Business Travel: There is no way Michael can consent to a business travel all the way to Boston especially if his wife can go into labor any day now.

2)Convention and Visitor Bureau: Tourist destination responsible for marketing the destruction brand through travel and tourism by convention and visitor bureau.

3)Cultural Tourism: Cultural tourism was form by movement of person attraction to places of residence to new places and experience to complete cultural needs.

4)Ecotourism: The exotically beautiful jungle of the Amazon is becoming an increasingly popular ecotourism image.

5) Hub and Spoke: Its a way airline serve money and give passengers better route to destination. For example: Delta airline has its own hub Hartsfield Altanta International Airline.

6)Interdepency: Marshall observe that the new electronic interdepence recreates the world in the images of a global villages

7)Load Factor: Load Factor express the amount energy used in time frame compare how much would be use.

8)If a corporation builds a factory, it will emply construction workers and suppliers as well as those working in factory.

9)In 2011, PATA celebrate its 60th anniversary focused around building tourism.

10)Substainable Tourism: The concept of visiting places as tourist and make a positive impact on the environment society and economy form substaniable tourism.

11)Tourism: Rose has very ambitious plans to make this part of our state a major bicycle tourism destination in North American.

12)UNFCO: It contribute to peace and security by promoting international collaboration thought all these aspects to further unversial to respect for justice and law.

13)Vacation: The death of my favorite great aunt made it unable to afford the vacation package to Arbua.

14)Volunteer Tourism: Jasmine join her youth ministry in seven day trip in making a difference in people’s lives through act and volunteer tourism.

15)UNWTO is leading international organizations driven with the enconoimic growth, inclusive development and environmental sustainability offering world wide.

In the twelve chapter of the text, titled Meetings, Conventions, and Expositions, the author details the ins and outs of organization and service in the convention industry. The chapter begins by stating that meetings, conventions and expositions always have a specific intended focus in mind. This focus can be social, religious, sporting or political in nature. In addition, the text notes that that associations behind these events tend to provide the benefits of increased political visibility, education, specialize member services, and marketing opportunities. From here, the author turns their attention to meetings, and discusses how they are meant to bring people together to exchange ideas and information. Meeting can take the form of workshops, forums, conferences or symposiums. Afterwards, the goes on to discuss expositions and conventions. Expositions are places where purveyors can demonstrate their products to potential clients. On the other hand, a convention is a meeting with an exposition component. The chapter the delves into the job of the meeting planner. A meeting planner is a contracted service provider, typically enlisted by corporations and associations, that assist in organizing and managing meeting events. Their task usually include premeeting, on-site and post- meeting activities. In addition, the author the informs the reader about visitors and convention bureaus. According to text, these are non-profit organizations that fulfill the logistical responsibilities traditionally preformed by market supplied event planners. They determine what specific clientele may require and respond by organizing the appropriate hotel accommodations, dining services, attractions and transportation. The chapter comes to a close by outlining the facilities that make these endeavors possible, these are known as convention centers, and they  are massive municipally owned facilities, where expositions and other large meetings  are held. The author leaves the reader by stressing how much prior planning and meticulous management these complex convention center events require.

Key Terms

1.Associations- Any labor union is by definition an association.

2.Convention- San Diego Conic-Con is a convention that brings together some of the most important professionals in the comic book industry so that can share their latest projects.

3.Convention and visitor’s bureaus (CVBs)- Convention and visitor’s bureaus allocate local resources to attract visitors to their city or region.

4.Convention center- The Javits Center in New York City is the convention center that holds New York Comic-Con every year.

5.Exposition- Trade fairs are the most common form of exposition.

6.Familiarization (FAM) trip- Any reputable meeting planner will make a thorough inspection of a venue during there familiarization trip, so they can best determine if it will suit the needs of their client.

7.Incentive market- The incentive market is built on the idea of rewarding employees for good work.

8.Meeting- To be part of any successful corporate enterprise, one must get use to attending a lot of meetings.

9.Meeting planner- The execution of a large corporate event always falls on the shoulders of the respective meeting planner.

10.Meetings, incentive travel, conventions, and exhibitions (MICE)- MICE travel is a rapidly growing and lucrative segment of the tourism industry.

11.Social, military,, educational, religious , and fraternal groups (SMERF)- A SMERF related event always has a very specific group of people in mind, who also share a common bond and interests.

Chapter Summary

This chapter outlines the managed services segments such as airlines, military, schools and colleges, health care facilities and businesses. It describes the five factors that distinguish managed services operations from commercial ones. It discusses the need for and trends in elementary and secondary school food service, and the pros and cons concerning fast food chains on campuses.

 Key Words and Concepts

1. Batch Cooking. My example: In the restaurant industry is a secret weapon to save time in the kitchen.
2. Commercial Foodservice. My example: Includes any type of operation that sells food and/or beverage for a profit.
3. Contractors. My example: The contractors have done a fantastic job on the renovations to our restaurant, the place looks even better than we’d expected.
4. Daily Rate. My example: The hotel was expensive, but the daily rate included breakfast.
5. Liaison Personnel. My example: Workers who are responsible for communication and contact between groups or units.
6. Managed Service. My example: New York City Tech has a contract with MBJ Food Services for their food managed services.
7. National School Lunch Program (NSLP). My example: As per the Agriculture Department 524 schools out of about 100,000 have dropped out of the federally subsidized national school lunch program since the government introduced new standards for healthier foods last year.
8. Nutrition Education Program. My example: As a result of this new program in the schools, my children are learning to improve their eating habits.
9. Self-Operators. My example: Are companies that operate their own foodservice operations.
10. Tray Line. My example: The lineup of trays on which all the food for hospital patients is placed.

The article in the health travel news “Hawaii’s Dengue Fever Outbreak Grows” by Christine Hauser published in the travel section of the New York Times talked about local communities and tourist are getting sick due to an infected mosquitoes bite that cause the dengue virus. She also specify that the dengue virus it taking a peak during the tourism seasons where people from around the world love to visit the island and that why the writer in this article recommend that tourist take the necessary precautions before travelling to Hawaii. The writer also mention, that this virus is uncommon in this island and the government hypothesis that the virus travel to the island with an infected tourist in which a mosquito got infected with the virus and spread the virus in the island. Some of the recommendations for people not contracting the virus are to wear protective clothing and use repellent. Some of the symptoms that is cause by this virus are fever, headaches and pain in the eyes, joints and muscles. The writer mention that the government are spraying pesticides during daylight hours to end the virus and they don’t know how long the current outbreak would last. That why I believe that tourists need to update themselves with information and do research of what is going on in those countries before travelling and according to the news your plan your vacations.

From Paris, a Pop-Up Restaurant in Italy

by Molly Hannon

I read an article in the New York Times Travel Section about two award winning individuals from Paris Popup, a culinary initiative that began in France in 2013.  Mr. Harry Cummins (chef) and Ms. Laura Vidal (sommelier), according to the article are a couple who met while working at Gregory Marchand’s Paris Restaurant, and will be presiding over a new pop-up at Villa Tiboldi. It will be located near Alba in Italy through December 6, 2015.

The article also makes references on how through their love for traveling and culinary discovery, these two individuals have imprinted their marks to almost every continent that they have being to. And how Mr. Cummins and Ms. Vidal always source local products, speak with producers and put their knowledge to use in pop-up kitchens every time.  It explains, that the region were this new pop-up will be located is known for robust wines, and would also be near the headquarters of slow food, an international organization dedicated to protecting the biodiversity of the world’s food supply.

At last, it mentions some of the items that would be featuring in the menu such as agnolotti stuffed with pumpkin and ricotta and accompanied with a side of chestnut chips and chicken over farro mixed with carrots and chickweed. And, of course, a glass of Barolo; what a mouth watering combination master piece.

Chapter Summary

This chapter focuses on leadership and management. It discusses the characteristics and practices of leaders and managers. It also provides historical examples of excellence in leadership such as Dr. Martin Luther King and others. Additionally, it discusses trends in leadership such as the need for an increasing in training, It also provides a list of tips for general managers to survive.

Key Words and Concepts

1. Communication. My example: Letters, emails, and texts are a common forms of communication.
2. Controlling. My example: If you want your workers to be able to handle all their duties try and not be too controlling so that they can grow on their own.
3. Decision Making. My example: The process of decision making consists of choosing from among a set of alternatives.
4. Effectiveness. My example: Being able to correctly figure out the effectiveness of each employee will let you know which to promote and which to let go.
5. Efficiency. My example: Their efficiency on the assembly line was so great that the company was able to produce many more items than its competitors.
6. Ethics. My example: You should always try and have great business ethics so that other companies will be happy to work with you.
7. Frontline Managers. My example: Frontline managers who are responsible for dealing directly with the operating personnel need very high interpersonal and technical skills.
8. Human Resources and Motivating. My example: Involves attracting and retaining the best employees and keeping morale high.
9. Leader/Manager. My example: In my opinion, not everyone who is in charge of other people is both a leader and a manager.
10. Leadership. My example: The business prospered under the leadership of the new president.
11. Management. My example: Apparently, there’s something wrong with the management of this company, as we are never paid on time and keep running out of products.
12. Managing. My example: The managing director of this company will be here tomorrow for a discussion about the company’s achievement for this quarter.

13. Middle Managers. My example: As a middle managers you are expected to provide consistency, stability and everyday leadership to employees.
14. Organizing. My example: I was put in charge of organizing a meeting tomorrow between all of the different departments of our company, to see where we are at.
15. Planning. My example: It is important to do a lot of planning before you undertake a new venture so you know what to expect.
16. Top Managers. My example: Managers that are near the top level of the organization and are responsible for making organization wide decisions and establishing goals and plans that affect the entire organization.
17. Transactional Leadership. My example: The transactional leadership engaged in by the management team was proven to be effective in organizing and collaborating on the project.
18. Transformational Leadership. My example: If you want to be able to lead successfully you should have a transformational leadership style that can let you adapt to anything.

This chapter talked about the different of been a leadership and management in the culinary art industry. According to the writer a leader is someone who are follows and influences people to do the right things in an organization. On the other side, be a management is more a difficult job and its combine with leadership because the managers of an organization need to coordinate, organize, motivate and control work activities for the organization to meet to the goal that was established at the foundation of the organization.

Key Words and Concepts:

Communication – Example – Physical, verbal interaction with the intent to relay emotion or description. When one person waves to another person. When someone speaks to another.

Controlling – Example – When one person does not allow another to complete a want or need or desire.

Decision Making – Example: When one person or a group of people come to a common thought or idea.

Effectiveness – Example: When someone works in an intelligent or exemplary manner to achieve a goal.

Efficiency – Example: When someone completes a task in a timely fashion and does it intelligently.

Ethics– Example – When a person or a group of people create a practice that is an example of correct behavior.

Frontline Managers – Example: A manager that handles the responsibilities first before anyone else.

Human Resources and Motivating– Example: A person who is responsible for the care and practices for a group of people membered to a group.

Leader/Manager – Example – A person who is in charge for a group of 2 or more people in a group associated together for a common practice.

Leadership – Example – When a person takes the first step in being responsible in making a difficult decision first.

Management – Example – A good management it also a good leader that people love to follows.

Managing – Example – Managing an organization is not an easy job for a manager.

Middle Manager – Example – The middle management always supervise employees in an organization and is responsible of developing different strategic for an organization to be successful in the industry.

Organizing – Example – Organization the schedule off CUNY employees is not an easy task to perform.

Planning – Example – Planning is an important component for an organization to be successful.

Top Managers – Example – The CEO is an example of top managers.

Transactional Leadership – Example – The couch of the baseball teams is an example of transactional leadership.

Transformational Leadership – Example – The president Obama Barack is an example of transformational leadership.

Chapter Summary-

Chapter thirteen illustrate all the aspect that should or need to be done in special events. In the industry special events plays a major part and stands for an image. It also explains and express roles are played in these events planning. The world needs more professional events planners and managers and their process to planning events to make a difference in the industry. It provides you as the customer information, ideas and direction you can use in planning events and how to go about it. In the chapter also show many different organization that’s specializes in specific events.

Key Words & Concepts

1. Charity Balls– After Haiti tragetic earthquake many groups and organization gather as one to have a charity ball to help the country.
2. Conventions-The conference center has been booked for a huge trade convention next March in the Downtown Hotel.
3. Coordination– The Red Cross is trying to coordinate relief efforts aimed at aiding the victims of Sunday’s earthquake.
4. Corporate Seminars– Billy works for a large multinational corporation which deals in computer technology. Our hockey team is looking for a corporate seminar to sponsor and help us make the payment of costs.
5. Corporate Events-In 1976, the Lockheed Aircraft Corporation admitted it had bribed senior government officials in the Netherlands, Japan, Sweden and Italy.
6. Event Planner -The Boston Marathon is the world’s oldest annual marathon and ranks as one of the world’s most prestigious road racing events. The Boston Athletic Association manages this American classic, which is sponsored by John Hancock Financial Services.
7. Event Planning-Significant life event planning for special occasion can introduce a great deal of stress into a person’s life.
8. Fair and Festivals– During the Classical period of ancient Greece, women went outside the house mainly for religious purposes or to attend fair and festivals which were restricted to women.
9. International Special Events Society-The Charity chosen for our December 3^rd, 2015 ISES event will be the “The Hope Warming Center” located in Pontiac Michigan were you come jingle and mingle.
10. International Festival & Events Association– It founded in 1956 as the Festival Manager’s Association, the International Festivals & Events Association (IFEA) today is the Premiere Professionals Worldwide and has partnership with global affiliates under the umbrellas of IFEA Africa, IFEA Asia, IFEA Australia / New Zealand, IFEA Europe, IFEA Latin America, IFEA Middle East, and IFEA North America, the organization’s common vision is for “A Globally United Industry”.
11. Meeting Professional International-By 1972, the organization provides innovative and relevant education, networking opportunities and business exchanges, and acts as a prominent voice for the promotion and growth of the industry which it is known as MPI. It was the largest and most vibrant global meeting group.
12. Social Function– James has often attended social functions at which the Clintons were present, which led them to be guests at his last wedding in 2005.
13. Special Events Industry-An event can be defined as any public gathering of people for a purpose. The events industry can be divided into three main sectors, based along content lines such as: sports, meeting/conference or culinary arts
14. Trade Show– Our firm had prepared long and hard for the trade show, and we were fully confident our showing would be making headlines the next day.
15. Wedding and Holidays Parties- These events usually must be attended in cocktails dresses and suits attire to fit with the special occasion theme.
16. Workshops– On October 22^nd, I attended the Anne Nurse workshops and had the pleasure to listen and watch Chef Karangis & Chef Keehner present their expertise to us. That today I had 3 full course meals for free!