This is where you will upload your chapter summaries. You are to provide not only key terms and concepts, but your interpretation of them:
- Start with a couple of sentences to describe the chapter – “This chapter focuses on sales…”
- Then you will provide a summary of the key terms and concepts in number format which includes the textbook definition followed by your example.
1. Empowerment- Textbook def: The act of granting authority to employees to make key decisions within their areas of responsibility. My example: A waitress is empowered by a manager that trusts her to make good decisions when it comes to tough customers. For instance, she can get a steak remade without permission.
If you have questions, please ask!