Chapter Summary

This chapter focuses on leadership and management. It discusses the characteristics and practices of leaders and managers. It also provides historical examples of excellence in leadership such as Dr. Martin Luther King and others. Additionally, it discusses trends in leadership such as the need for an increasing in training, It also provides a list of tips for general managers to survive.

Key Words and Concepts

1. Communication. My example: Letters, emails, and texts are a common forms of communication.
2. Controlling. My example: If you want your workers to be able to handle all their duties try and not be too controlling so that they can grow on their own.
3. Decision Making. My example: The process of decision making consists of choosing from among a set of alternatives.
4. Effectiveness. My example: Being able to correctly figure out the effectiveness of each employee will let you know which to promote and which to let go.
5. Efficiency. My example: Their efficiency on the assembly line was so great that the company was able to produce many more items than its competitors.
6. Ethics. My example: You should always try and have great business ethics so that other companies will be happy to work with you.
7. Frontline Managers. My example: Frontline managers who are responsible for dealing directly with the operating personnel need very high interpersonal and technical skills.
8. Human Resources and Motivating. My example: Involves attracting and retaining the best employees and keeping morale high.
9. Leader/Manager. My example: In my opinion, not everyone who is in charge of other people is both a leader and a manager.
10. Leadership. My example: The business prospered under the leadership of the new president.
11. Management. My example: Apparently, there’s something wrong with the management of this company, as we are never paid on time and keep running out of products.
12. Managing. My example: The managing director of this company will be here tomorrow for a discussion about the company’s achievement for this quarter.

13. Middle Managers. My example: As a middle managers you are expected to provide consistency, stability and everyday leadership to employees.
14. Organizing. My example: I was put in charge of organizing a meeting tomorrow between all of the different departments of our company, to see where we are at.
15. Planning. My example: It is important to do a lot of planning before you undertake a new venture so you know what to expect.
16. Top Managers. My example: Managers that are near the top level of the organization and are responsible for making organization wide decisions and establishing goals and plans that affect the entire organization.
17. Transactional Leadership. My example: The transactional leadership engaged in by the management team was proven to be effective in organizing and collaborating on the project.
18. Transformational Leadership. My example: If you want to be able to lead successfully you should have a transformational leadership style that can let you adapt to anything.