Author Archives: Johnny Lei

Weekly Reflective Journal 9

Posted on October 20, 2014 by Johnny Lei

This week was the first time I got trained as a runner and I placed in the villas. This was the first time for me to work at the villas so I didn’t know my way around at all. It took … Continue reading →

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Weekly Reflective Journal 8

Posted on October 20, 2014 by Johnny Lei

This week I was put as support for the first time and it was definitely an overwhelming task because we had over 280 checkouts. I was given a list of all the housekeepers with the amount of checkout rooms they … Continue reading →

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Read and React 2

Posted on September 28, 2014 by Johnny Lei

I completely agree with the article and believe that the guest’s safety should always be top priority. The guest’s safety is extremely important but the employee’s safety is also important. If a guest does not feel safe, it will ultimately … Continue reading →

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Weekly Reflective Journal 7

Posted on September 28, 2014 by Johnny Lei

Wilderness lodge occupancy finally started to go back into the 90 percent area and that meant back to working with at a faster pace. I honestly prefer the busier weeks because it keeps me occupied and I get to interact … Continue reading →

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Weekly Reflective Journal 6

Posted on September 18, 2014 by Johnny Lei

This week was a very slow week at the Wilderness Lodge so we were assigned less rooms on our boards. Though some days it still takes a long time to finish the rooms because of some really messy rooms, it … Continue reading →

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Weekly Reflective Journal 5

Posted on September 12, 2014 by Johnny Lei

This week has been my craziest week yet because I had a 6 day straight work schedule. This was the first time that I’ve been ramp up to 16 rooms on my board with 7 checkouts. Since checkouts takes the … Continue reading →

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Weekly Reflective Journal 4

Posted on September 3, 2014 by Johnny Lei

This week has been a very hectic week due to Labor Day Weekend and there were a lot of checkouts. I am still a trainee and I was already assigned 5 checkouts and 2 linen changes on a board of … Continue reading →

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Read and React 1

Posted on August 26, 2014 by Johnny Lei

I agree with the article that it is important to not only explain to a new employee but also demonstrate to them how the operations works. A new employee might feel overwhelmed when joining a new work family or just … Continue reading →

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Weekly reflective journal 3

Posted on August 26, 2014 by Johnny Lei

Training for me started this week and it definitely showed me that housekeeping will definitely be one of the harder roles. There are so many steps and procedures that are needed to be followed to maintain a clean room and … Continue reading →

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Weekly reflective journal 2

Posted on August 26, 2014 by Johnny Lei

My experience with the college program continues to grow and I am loving it so far. Though orientations seems to be very repetitive, I understand why the instructors had to keep repeating the information because it was to allow us … Continue reading →

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