Expect the Unexpected

The article written by Barbara Higgins stats a very valid point, it’s true that when a natural or manmade disaster occurs, we could only expect the unexpected. These disasters rarely occur; therefore, we could only adjust our methods as we tackle the disasters and better our methods for the next time. Everyone has at least experience this at least once in their life time. All the fire drills that we practice are our school’s way of protecting us incase of a real fire. Now that I am in Disney, I’ve been trained to protect our guest incase of unexpected situations such as fire alert, intrusions and evacuations due to any reasons. I can see the amount of planning and effort the company put into coming up with all these precaution plans. They have to consider what is the most effective way for our guest to escape any situations. The best example would be a fire alert. You would think that if there was a fire we would go and evacuate our guest but no, the correct thing to do is to cycle out the ride. Disney has tested out different methods to see which is faster and more effective. Since I work in an attraction where guest could get hurt, Disney has set sensor mats on the floor so if a guest were to drop something or even step out of the ride, the entire ride would emergency stop. This prevents the guest from being injured while wondering around the show case area and allows us to know that there is an intrusion. During intrusion, there are designated crew members that would go into the attraction after racking out properly (safety precautions for the crew members, very important process and must be done accordingly) and find the guest that left their vehicle to see why they had left or what was dropped. We ought to let our coordinators and manager know so they can handle the guest in a proper manner. There would be times where our attraction breaks down and if it’s not fixed within 15 minutes, we would have to evacuate the whole ride. There are alert exits and emergency exits throughout the whole show case and 3 different zones. Crew members would be sent to different zones to lead the guests out the correct exits since different exits are used for different emergencies. After being trained for all these potential disasters, I can see how serious Disney takes safety; especially, when it comes to their guests and cast members. Although, it is very nerve wrecking when you are put in charge to deal with these situation, you wouldn’t want to mess up now that you have an important task at hand. This is a great chance for me to learn all about safety and emergency situations so that when I become management later on, I will know what I have to take into consideration and better prepare my staff for these disasters. Safe D begins with ME!