In the poem titled “counterman” we come across a sandwich maker at a deli with an intense indiscernible passion for his job. Although going at a very fast paced the sandwich maker makes sure to carefully listen to each and every single order, while at the same time asking questions that would sued the customers need each customers need. He then comes across a very peculiar customer with an out off the ordinary order. Both inter changed an indescribable amount of terms and expressions that are abnormal to the average person. And in the midst of all the terminology the sandwich maker was able to understand and please the customers order.

This poem reminds me of the duties that we take on as we through the hospitality industry. Like the sandwich maker we must be able to provide with the much-needed attention and care at the fastest paste. And when we come across special cases, the consistency of our delivery should always be the same. Just a small conversation as such as the one that the customer and sandwich maker had, can make a great difference in customer hospitality experience.

Paul Violi was a great and respected writer who wrote many poems. One of those poems was about food and the name of the poem is “Counterman”. This poem reminds me when i was young and just finished University with Tourism and Hospitality Degree. Because Violi talks about traveling in this poem which I love so much, and about food, my other favorite thing. In my point of view, a person who loves to travel like me and love food as well is the perfect person to read and talk about.

The author, described perfect what kind of food that the customer was ordering and also you as a reader, what kind of person they were. I could understanding this because each person that was ordering food was described by the vendor when he was asking question about the order. In this case, i am guessing their personality and where they came from. For example: the first orders was made maybe by a professional business person who does not have time to waste or a student who wants everything done immediately. The third and last client in the poem, i think this person is a woman who is very pick about everything, wealthy and traveled around the world because the vendor changed his vocabulary to accommodate this person. However, not just the client was well educated but the vendor too.

growing-up-in-a-coffee-farm-and-never-been-into-it

 my name is Marilyn Marte I am a senior student at New York City College of Technology,  I am majoring in Hospitality Management and my area of focus is hotel management. I recently came back from Walt Disney World, over there I did an internship for Eight months. I am currently working at the Hyatt Place Hotel as a front desk agent, and also I am part of the Peer Mentor team for the First Year Learning Community  at CityTech.

I am here to assist you in any way possible, if you have any questions about any academic issue please feel free to contact me at my email that I will provide below. I am available every Tuesdays and Thursdays from 1pm to 5pm, my email is marilyn.marte@mail.citytech.cuny.edu , it will be my pleasure to meet you all.

All Best,

Marilyn.