Chapter Summery

One Response to Chapter Summery

1. Nicaury Espinal says:

   September 14, 2017 at 11:15 am

   Nicaury espinal
   HGMT 1101
   9/13/17

   Chapter 1 summary (part2)

   This section of chapter one is talking specifically about how Disney trains its employees to make all of the customers dreams come true with a smile on their face. As quoted in the chapter Disney’s idea is to “create happiness”, this is why it’s very important for each and everyone of their employees to understand the mission that they have on a everyday basis. They also have five steps to leadership for everyone who works for them which are, “1. Provide clear expectations and standards, 2. Show all of these expectations with demonstrations, information and examples, 3. Hold everyone accountable for their feedback, 4. Coach through honest and direct feedback, and lastly 5. Recognize, reward and celebrate success.” It goes on by talking about career and how things don’t always go on a straight line so you have to make the best of it, and you also have to do your best and keep moving up in position. Set some career goals for yourself and explore different areas of the field so you can make sure that the hospitality field is truly for you. All you would need to do is get involved in different activities and different events that are happening around you.

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