Author Archives: NicoleW

Backstage Tours

Posted on May 17, 2012 by NicoleW

In the past month, I was lucky enough to participate in a few cast exclusive backstage tours set up by our front desk managers at the Boardwalk. There were three tours that I was able to make which were the … Continue reading →

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Service Celebration

Posted on May 16, 2012 by NicoleW

The other day I attended Disney’s service celebration for those of us college programmers who are leaving this month and I cannot believe how fast time has gone by. It is crazy to think that I will be leaving in … Continue reading →

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Time Management

Posted on April 18, 2012 by NicoleW

When I first arrived here I thought I had it all figured out. I was going to work, attend the classes down here at Disney, keep up with all of my work, as well as do everything I wanted to … Continue reading →

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GSR By making some MAGIC :)

Posted on April 15, 2012 by NicoleW

Guest service recovery is a big part in every cast member’s role. Whether it is through giving a guest credit at a resort, some fast passes at the parks, or a complimentary meal at the restaurants, we all have witnessed … Continue reading →

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Read and React 2

Posted on March 1, 2012 by NicoleW

There are always situations that come up in the hospitality field, and as members of this industry we see and possibly even take part in the action to respond and recover. There are situations that we can control and there … Continue reading →

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Earning my ears and still learning!

Posted on February 21, 2012 by NicoleW

Today was the day that I have finally earned my ears. I work as a front desk cashier at Disney’s Boardwalk resort and after two weeks of training both in the resort and at Disney University, I am both relieved … Continue reading →

Posted in Reflective Photo Journals | 2 Comments