Chapter 1 Summary PGS 3-46

Chapter one starts off the introductory part of the Hospitality industry. We discover the meaning behind the word “Hospitality” which means “hospice” in French which means to give shelter for travelers. The chapter goes on to talk about the the Sumerians whom started to create different form of communications and other things we used till this day. It goes way back to ancient times of how the hospitality industry began and how it grew to become thing immense project for years and years to come. Small restaurants and lodging places were soon placed in different towns. Restaurants started off as coffee houses and hotels as taverns. The French Revolution then happened and changed the hospitality industry. The revolution caused people to migrate to different places and found comfort in many places like New Orleans where they introduced their different forms of culinary. The chapter goes on to discuss Antoine Careme and Auguste Escoffier who are considered the culinary founding fathers. After WW2 the industry grew rapidly creating many developments like hotels and motels. The book details the different positions in both the hotel aspect as well as the culinary aspect. It describes the industry as a fast paced exciting environment with a lot of room to grow. We learned that the pineapple is the international symbol for the hospitality industry. The chapter discusses the changes that have taken place throughout the years due to climate changes and other altering factors like tourism. It also discusses the values of the service industry and its core values. The chapter also discusses the Disney approach which is the total guest experience and being part of the guests happiness. The Disney Service model is also put into focus which is basically a guide as to how Disney has been able to be as successful as they have been throughout the years since they started back then. Disney stresses the point of leadership at the workplace. The chapter ends by asking the reader if they believe the hospitality industry is for them or not by giving a few examples of qualities one should have to come the that conclusion. A few pointers and tips are also given at the end of the chapter, kind of like checklist to have and a few organizations to join to further your knowledge of the industry. This chapter was very insightful and important because the history of the hospitality industry is just as important as the present and future.