Weekly Journal #2

Orientation Day at Pop Century

Week 2 has been a little more hectic. I had training ALL WEEK at Disney University learning all of the ins and outs of front desk. Everyday we had about 6 hours of powerpoints and then “lab”.  “Lab” was in a seperate room down the hall. This room was a mock lobby.  I was somewhat anxious about actually getting behind the desk and checking in and out “guests” even though it was just my fellow colleagues.  I think I did okay, getting a little more confident each day.  I defenitely need to need to practice a lot more.  

There are so many abbreviations I need to memorize. These abbreviations that I post on a guest’s profile sends information to the back office about specific information pertaining to their check-in and stay overall.

A few examples are:

GWAIT = Guest waiting at resort for ready room after arrival

GPARK = Guest arrived and went to parks after arrival

TDRUGS = Guest is expecting a Turner Drugs Delivery

MBBOX = Guest has been issued their magicband shipment

It is somewhat scary, but I’m sure with time I will get much more comfortable with the system.  Luckily I am working 1 on 1 with a trainer all next week.  

Today was my first day not at Disney University.  I had an orientation at my cast services building.  Since my resort, “Disney’s Pop Century Resort – Through the Decades” is next to “Disney’s Art Of Animation Resort” they share a cast services building as well as a costuming building.  It is MUCH bigger than the cast building/costuming at my old resort, “Disney’s Port Orleans French Quarters Resort”.  I am nervous, but excited for what comes next.  Looking forward to finally being in the “show” and getting behind the front desk assisting guests!