Category Archives: Read and React 4

In the hospitality field, employee turnover is extremely high for many reasons, especially in food and beverage. Employee turnover can be a major challenge for the hospitality industry and therefore it’s significant for companies to reduce their turnover rate. In … Continue reading →

Staying positive and having high moral daily at any job can be a true struggle. I myself however have found so many ways with the Walt Disney Company in keeping it fun, and I find myself enjoying each and everyday … Continue reading →

The article “Why do employees stay? A Qualitative Exploration of Employee Tenure” by John T. Self and Ben Dewald explore the various reasons for why employee turnover is so high in the hospitality management specifically in food and beverage. They … Continue reading →

“Walsh and Taylor (2007) noted that turnover was one of the main challenges to the hospitality industry and reported that turnover caused a significant loss in productivity due to the drain of experienced employees (Self and Dewald).” We had at … Continue reading →

At the end of October some of the magic from the program was going away in my experience. Waking up to making foot longs and chicken tenders with fries everyday was not keeping the magic alive for me. When November … Continue reading →

People call Walt Disney World the happiest place on the Earth. The company is also recognized as the happiest company in the market. What makes here the happiest is not only facilities, characters, and fireworks, but also cast members. The … Continue reading →

  Customer service is very important to the success of any company. In Walt Disney World, the success is achieved by providing magic. The magic is provided to the guests and the cast members as well. Depending on your role … Continue reading →

Keeping the magic for each guest is a top priority of Disney’s. Everything should be “perfect”. Each question and move is needed to be anticipated because as we learned from day one: we have to be prepared for the most. … Continue reading →

A company like Walt Disney World Resort is not just a company, it is a community, It is a culture. This community is hold on a culture of magic, where everything is real and we believe it. Some people might … Continue reading →

People from all around the world come to Walt Disney to experience the magic. It becomes our duty to make sure we keep the show and magic alive. Our coordinator and leaders are our mentors and teach us how to … Continue reading →