Chapter 3

Chapter 3 discusses the rooms division operations inside a hotel. A hotel is made up of many revenue department that are interwined. Hotels are meant to serve those who are away from and make them feel as though they are home. Each hotel follows a management structure. Every hotel has a general manager who is responsible for over looking all department to make sure everything is running as it should. Each hotel has an executive commitee which consists of diferent directors for each department. Each department is crucial to the proper functioning of the hotel but the revenue department are the ones that bring in the money by maximizing room occupancy. Chapter 3 goes on to discuss guest services like door attendants and concierge. House keeping and security also play a big role in the proper function of hotels.