Author Archives: Anthony Reyes

Read & React #4: Keeping up With The Magic

Posted on April 13, 2017 by Anthony Reyes

  Customer service is very important to the success of any company. In Walt Disney World, the success is achieved by providing magic. The magic is provided to the guests and the cast members as well. Depending on your role … Continue reading →

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WRJ #8: Cross Training

Posted on April 10, 2017 by Anthony Reyes

Having multiple perspectives within a department is important in any industry. Today I was cross trained in Amenities for the housekeeping department. The amenities person is in charge of delivering supplies that guest’s request, to their rooms. They also need … Continue reading →

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WRJ #7

Posted on April 7, 2017 by Anthony Reyes

The program has been everything I imagined so far. I have acquired multiple skills, met many people, and networked with many managers and co-workers. This week I will be cross trained in other roles within housekeeping. I will be trained … Continue reading →

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WRJ #6: NYC & Orlando

Posted on March 29, 2017 by Anthony Reyes

This week I had the opportunity to return to New York City and visit some of my closest friends and family. It is amazing being able to get comfortable in a different setting and then coming back home. I was … Continue reading →

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WRJ #5: Five Ups for Each Down

Posted on March 18, 2017 by Anthony Reyes

” The college program is what you make it”- Disney. After being part of the program for a month so far, I begin to observe and analyze how students actually feel about the program when they face it in reality. … Continue reading →

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Read & React #3: Management Networking Experiences

Posted on March 11, 2017 by Anthony Reyes

The quote, “nothing worth having is easy to obtain” is a quote that we can all relate to in different aspects of our life. I`ve learned that to become a manager in Walt Disney World, it takes more than just … Continue reading →

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Read & React #2

Posted on March 9, 2017 by Anthony Reyes

  Preparing for emergency situations is an activity that is often overlooked by people and business in general. This is due to the low probability of there actually being one. However, in Walt Disney World it is the opposite. As … Continue reading →

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WRJ #4: A Mouse keeping Story

Posted on March 1, 2017 by Anthony Reyes

  This week has been very successful for me in the program. I am now doing seventeen rooms for my role as a housekeeper. It is very difficult and the amount of pressure I face on a daily basis is … Continue reading →

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WRJ #3: The Crazy Moments Begin

Posted on February 22, 2017 by Anthony Reyes

This week has been by farthest one of the longest, stressful, and busiest for me since I arrived at Florida. I was officially trained and began working on my own as a housekeeper. My first day with only 10 rooms, … Continue reading →

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Traditions Week (WRJ#2)

Posted on February 14, 2017 by Anthony Reyes

This week was a really fun week and it went by very fast because of how busy I was kept. One of the most important events of the week was traditions. I finally had my traditions after waiting such a … Continue reading →

Posted in Reflective Photo Journals | 1 Comment