Weekly Journal #8- Unhappy Guest and Solution

         If an attraction goes down for any reason at Disney, you would just call maintenance and wait for them to fix the attraction. But, some guest will complain and will ask to speak with the manager and sometimes yell at you. If the guest is unhappy with their experience, they will ask for a refund and we have no choice but to refund their money. Most of the time when the ride breaks down, it because the guest failed to follow safety procedures. So what do we do? Push the  E-Stop button, and call maintenance for the to reset the attraction!  So during track talk, our leaders told us to give them reminders in person when they enter the attractions because most guests don’t ever listen to you when you spiels.