Originally, I thought I would be Ushering at Cirque Du Soleil. But instead, I got relocated to Disney Quest. It was due to the fact that my training interfered with my class schedule. When I was moved to Disney Quest, they didn’t have a trainer available to train me. So instead, they assigned me to a Greeter position for a whole week. But overall the Greeter role helped me learn a lot about Disney Springs, and I even got to know the locations better! I had tons of guest interactions, both inside Disney Quest and in Disney Springs. Most of all, I was proud that I was able to help a majority of the guest in just a short period of time.
Cross training often leads to a more complex cast member who is better integrated into the business. Think about this as you grow in your career, in which ways do you want to deliberately introduce your newest employees to your business?