Chapter 1: ‘Introducing Hospitality’

Deven Guerrero

In Chapter 1, ‘Introducing Hospitality’ focuses on many things. Such as, the history, characteristics, services, trends, tourism, and goals of hospitality. The history of hospitality began in B.C.E, and since then, it has grown immensely. Hospitality businesses are open 365 days a year, 24 hours a day, & is the largest industry running today, along with tourism.

One of the main keys to being a successful industry leader is by providing very efficient and sustainable service, for example:

1.Focus on guest
2.High end understandings of guest-contact employee
3. Developing the service industry into education and training systems.
4. Improving client experience, time by time.
5. Implementing setting, technology, and corporate philosophy.
The main goal in the hospitality industry is to become a director or high ranked employee. Ways to become that is through work experience. Experience will improve your knowledge in the hospitality business.

One main goal in the hospitality industry is becoming a director or high ranked employee of a large business or association. Ways of achieving that is by investing time in gaining experience through jobs or internship. Gaining experience in the hospitality industry will enhance your knowledge and work ethics within the field.

Perishability: The limited lifetime of hospitality products.

Example: Milk products cannot be served/sold to customers if it’s over expired.


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