Living Learning Earning

Case Study: Community Relations

Watch the new segment below and review the Central Florida Tourism Oversight District website (formerly known as Reedy Creek). The takeover of Reedy Creek by the state of Florida was, lets say, contentious. You may wish to ask full time residents their opinion of the take over, I suspect you will learn a lot about local politics.

Assume you are part of a team to develop the benefits package for employees of the newly named district. What would you include in the benefits package? When determining benefits package consider the following:

  • What benefits does the WDC offers its own employees?
  • What benefits do other theme parks in the area offer?
  • Consider who you are serving.

3 Comments

  1. Jesenia Uzhca (Jessie)

    As a Disney cast member, we are provided with Chips and Dale tickets for our family members and friends to enter the parks for free. However, this offer is subject to certain conditions, such as completing a certain number of work hours and ensuring that our guests behave appropriately in the parks. We also receive discounts on merchandise and food, although these discounts may be blocked out on certain days. In addition, we are given a general pass that allows us to park hop. Many other theme parks offer discounts, free passes, meals, sick days, and vacations. However, each park offers different perks and some may deduct benefits. I understand that we serve guests from all over the world who spend a lot of money to enter Disney and enjoy its magic. While giving out free passes may seem like a luxury, I believe that it would be a kind gesture to the fire department who constantly check and maintain the safety protocols in the park. They work tirelessly day and night to fix any issues that may arise. Therefore, it would be nice to offer them free admission so that they can enjoy the park with their families. Ultimately, everyone who visits Disney just wants to experience its magic, regardless of who they are.

  2. Ana Lopez Reyes

    • What benefits does the WDC offers its own employees?

    The benefits and we get is discounts free food, depending of the leaders, approve it. Parts whenever we want to if it’s a go to go day. Free drinks whenever you want, like on break or10 10,

    • What benefits do other theme parks in the area offer? 

    They get tickets discounts and also a discount for food.time off if requested and I lots more benefits. They get a ADO, sick days many more these are just a few things. If overtime they get paid 45 an hour I think I was told by a cast member.

    • Consider who you are serving.
  3. KevinCF

    • What benefits does the WDC offers its own employees?

    As a College Program Cast Member I am offered the following: Chip and Dale Tickets which are park tickets that are for a one day admit to any park and with a Park Hopper benefit which allows you to visit any of the other four parks in the same day. The drawback of these tickets are: You as the cast member must acompany the visitor for their entire visit and can only earn these tickets after a milestone of hours worked 3 for each milestone I.E 100 hours worked = 3 tickets 300 hours = 3 more ETC. Another benefit is the 20% discount at WDW, QSR restaurants and Merchandising stores the drawbacks are that: not all places will accept the discount and you are not allow to buy things for others using this discount.

    • What benefits do other theme parks in the area offer?

    One of my coordinators told me that they receive something similar to those who work at Disney Park Tickets, discounts but they are much more lenient when it comes to the terms of these benefits.

    • Consider who you are serving.

    I would be serving the employees that are always working hard and striving to commit to the amount of work that goes into creating great experiences for our customers so it only seems logically to allow them to also have these experiences regardless of what it means for the companies stocks and or profit in order for your business to be successful you must treat those who work for the business right and allow them to have benefits.

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