Helping with the cooker prepare the process of cooking the products for the Churro cart and Westward Ho. Assuring guest are aware of the allergens mainly dairy in the soft serves to make sure that they avoid it. Making a magical moment for a mom who was celebrating her son’s birthday by charging only for one when they ordered two dole whips. Living with the same old routine of closing the stands, of thoroughly cleaning the usual spots making sure that there is no residue left behind. Handling guests making sure that their order is actually correct. They will sometimes ask if they really got a swirl of the pineapple and vanilla soft serve because of how the yellow pineapple soft serve turns into a blonde, yellow color when it is in the proper temperature. It will only be bright yellow like when it is first made in some case when the machines are over freezing, so we have to assure them to avoid spoiling and throwing it away. And sometimes if they are still not satisfied, we end up just having to give them a fresh pair. There are times while working that I find odd because of how people ask the difference between the pineapple soft serve and a pineapple float when the only difference is the pineapple juice, and it is already perfectly described in the menu. But I always end up explaining it to them. Another situation is where I encounter somewhat difficult guests who would say they want a soft serve, but when the order is made, they would change their mind the last minute and decide that they would like a float instead or they would not clarify and only say soft serve but when it gets to them, they feel dissatisfied and say they wanted to get the float. Sometimes when it is not so busy, we just let them keep the original soft serve and make a new batch of the float to make them happy. Switching from 1 shift to the other in a span of 1 day. I was originally working in Frontierland, but it was a slow day and there was a training group that had plans on closing the stalls tonight, so I got hopped in to the Adventureland to help out until the remaining of my shift.
The avatar image if Mickey Mouse can be found on this site.
The banner image is credited to Karen Goodlad
You are about to embark on an experience that will enhance your perspective of the hospitality industry and will most definitely provide you with the tools needed to become a leader in our industry. This, however, will require a lot of work and dedication on your behalf. Because of the unique advantages that can only be learned from your participation as a student in the Walt Disney World College Program the faculty of the hospitality management department encourage you to take full advantage of all the opportunities the program offers. In order to do this, you will be enrolled at New York City College of Technology, CUNY for a total of 12 credit hours. These credits will be earned by successfully completing the requirements listed in this syllabus.
Contact me at kgoodlad@citytech.cuny.edu
Prof. Goodlad’s message to students can be found here.
NY Times Travel Section.
- Five Places to Visit in Toronto, With Eugene LevyThe Canadian comedian, known for “American Pie,” “Schitt’s Creek” and now, “The Reluctant Traveler,” isn’t at all reluctant to share what he loves about his hometown.Abbie Kozolchyk
- Milan Cracks Down on Nightlife After Campaign to Lure VisitorsCity officials worked to make Milan attractive to visitors, but now that some neighborhoods are overwhelmed by rowdy crowds and noise, they’re trying to scale back.Elisabetta Povoledo and Alessandro Grassani
- Artificially Intelligent Help for Planning Your Summer VacationTravel-focused A.I. bots and more eco-friendly transportation options in online maps and search tools can help you quickly organize your seasonal getaway.J. D. Biersdorfer
- In the Caribbean, Mangroves Draw Visitors in Search of Wildlife and QuietOn Curaçao, visitors can explore the trees’ habitat, where colorful birds roost on tangled branches and trunks, and small paths through the greenery beckon.Elisabeth Goodridge
- Senators Seek to Curb Facial Recognition at Airports, Citing Privacy ConcernsA bipartisan group of lawmakers is pushing to add language to the reauthorization of the Federal Aviation Administration that would halt expansion of the technology.Luke Broadwater
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