Providing Over 70 Years of Quality Service to the Hospitality Industry

Reflection 10/6

The most significant piece of information that I learned was that students need to know/learn empathy. According to one of the speakers, empathy is an important part of success, because the way that you speak to people in the place that you work for is important. Also, I learned we should not just be satisfied with doing one thing, but we should strive do more. We truly need to think that the “sky is the limit” and use that to our advantage, to be able to do more than what we are used to.

1 Comment

  1. Prof. Karen Goodlad

    I like that you wrote people and not guests. Our coworkers play an important role in the company and your success.

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