Week 2, Due September 8
- Using information from the text book, identify two changes in the hospitality industry overtime and explain why the changes are significant to you.
- Complete the eProfile assignment
- Review pages 12-22 of the text book if you need information about career paths or professional attributes.
Week 3, Due September 15
Chapter Reading Questions, Page 12-24
Using information from the text book, answer the question “Why do hospitality professionals need to be service-oriented?”. Answer the question in your own words but indicate the page in the text book that informed your answer.
Complete the following in preparation for the Industry Research Assignment
- Identify a segment of the hospitality industry in which you wish to build your career.
- Conduct a google search using a keyword search such as: “Trends in [enter segment of the hospitality industry]”.
- Identify three trends you found.
- Name and describe the three articles or websites used to find the trends you identified
- Consumer Wine Sales
- Google search:” Trends in consumer wine sales”
- Shift to hard seltzer
- Rose from Provence
Week 4, Due September 22
Read chapter #2 of the text book, list eight terms from the chapter that were new to you and explain how they are used in the industry.
The Annotated Bibliography is due
Week 5, Due October 6
The final revision of the Annotated Bibliography is due (a draft must have been submitted week 4).
- List the departments that comprise Rooms Division of a hotel. Using vocabulary words from the book, explain, in detail, something you learned about the functions of the department.
- Explain the difference between the General Manager and the Executive Committee
- List the departments that comprise the Food and Beverage department of a hotel. Using vocabulary words from the book, explain, in detail, something you learned about the functions of the department.
- What is a BEO?
- Consider the responsibilities of leading a hotel kitchen staff. What would you be best at?
Week 6, Due October 13
In chapter 6,
- identify ten industry specific words or terms that are new to you, define each word/term in detail.
In chapter 8,
- Summarize the complexities of health care foodservice and the complex challenges faced in the health care environment.
- List two tasks performed by a food service manager and explain, using evidence from the text, why each task is important.
- Compare managed food service and commercial food service operations.
Week 7, Due October 20
In Chapter 5, Support your answers with information from the textbook.
- List the major categories of beverages
- Identify and explain two difficulties a manager will face when serving alcoholic beverages.
- List two security measures associated with storing alcohol. Why is each important
In Chapter 7, Use at least 10 vocabulary words from chapter 7 to answer these two questions:
- Describe the importance of restaurant forecasting and the components that are needed for an accurate forecast.
- Give examples of the different types of restaurant systems used in the back of the house.
Look through The Companion for the First Year at City Tech. Which section do you believe will help make you a better student?
If you do not have a LinkedIn account, consider joining and creating a profile. You can make an appointment with me to discuss how to develop your profile. Find my profile and follow me.
Your Concierge Assignment selection is due next week but you can post your choice now.
Week 8, Due October 27
Read the weekly travel blog, this week will be New Zealand I am Aileen. Respond to the questions listed on the weekly reading page. This week there is a slightly different approach, the guide is to the entire country. Go through the various blogs to find the answers, there is a lot of information presented. It is OK to pick and choose what you will read as long as you answer all the questions.
Explain the term “multiplier concept” and why it is significant to global tourism.
Tourism is dependent on the availability of visitors to travel from one location to another. List five common modes of transportation. Using evidence from the chapter, explain, in detail, why a traveler would choose each mode of transportation and the impact each mode of transportation has on the travel industry.
Week 9, Due November 3
Promotors of tourism support the efforts of local and national governments to bring travelers to their destination. List the seven types of promotors of tourism. Using evidence from the chapter, explain, in detail, how each contributes to tourism.
What is the mission of the World Tourism Organization? What is the mission of UNESCO? Using your own words, explain why believe or do not believe these organizations are important.
Week 10, Due November 10
For chapter 12 and chapter 13, identify 12 words or terms in each chapter that were new to you, define each word in detail.
Identify a job in the field of Meeting and Conventions Management as it is explained in the textbook. Referencing the information in the chapter, in what way do you believe you would find success in this position?
Week 11, Due November 17
Concierge Assignment Due
Week 12, Due November 24
Class will meet via Zoom
Zoom Meeting ID: 932 9314 3955
Re-read chapters Three and Four of your textbook and answer the following questions
- Review the departments that comprise Rooms Division of a hotel. Choose three departments and explain how one impacts the other two. Use vocabulary words from the chapter to support your answers.
- Consider the responsibilities of the Director of Food and Beverage. Using vocabulary words from the book, explain, in detail, the role of three managers that report to the director.
Overall: Write two questions you would like to aske the panelist speaking during class
Jamesha Andrews, Front Office Supervisor, https://www.linkedin.com/in/jamesha-andrews-a22620192/
Cyntha Chico, Kitchen Manager, https://www.linkedin.com/in/chiico/
James DePalma, Guest Service Agent, https://www.linkedin.com/in/james-depalma-913311200/
Melissa Fandal, Sales. https://www.linkedin.com/in/jamesha-andrews-a22620192/
Ruth Merck-Grossjean, Housekeeping Manager, https://www.linkedin.com/in/ruth-merck-grosjean-10890692/
Nicolas Pietro, Assistant General Manager, https://www.linkedin.com/in/nicolasprieto1/
Week 13, Due December 1
- Identify eight words or terms in chapter 10 about parks and recreation management that were new to you, define each word in detail.
- Differentiate between a national park and a theme park
- You have been promoted to the Assistant Director of City Tech Adventure Tours.
- Identify two national parks with distinctly different characteristics (one should be in New York State). You will need to use the National Park’s website for this.
- Write a memo to the Director explaining why these two parks should be added to your list of tour options.
Week 14, Due December 8
The “I am Aileen” site is down, students will not need to complete the weekly travel blog this week. Submit your own travel blog as scheduled.
Chapter 14 Reading:
Read the weekly travel blog, this week will be The Philippines I am Aileen. Respond to the questions listed on the weekly reading page. This week there is a slightly different approach, the guide is to the entire country. Go through the various blogs to find the answers, there is a lot of information presented. It is OK to pick and choose what you will read as long as you answer all the questions.
- Identify the qualities of a leader. Choose one quality and provide an example of a time when a person you know exhibited that quality.
- Differentiate between transactional and transformational leadership.
- Read the sections “Functional Leadership”, “Managerial Skills”, and “Manager’s Changing Roles”. Explain how each relates to the other.
- What ethical decisions and dilemmas do hospitality professionals face?
We will meet via zoom
Meeting registration required to receive the zoom link: https://zoom.us/meeting/register/tJIsf-qqqjwpHtbgeaX5nXlXo8XblwxPv9v0
John Karangis, Executive Chef, Shake Shack, https://www.linkedin.com/in/john-karangis-470379a3/
Laura Manzano, Founder, Manzano Hospitality, https://www.linkedin.com/in/laura-manzano-a752114/
Lo Mittelbronn, Member Engagement and Innovation, National Restaurant Association, https://www.linkedin.com/in/laurenceannemittelbronn/
Leslie Price, Founder and Owner, In Any Event, https://www.linkedin.com/in/leslie-price-1616b9/
Travel Blog is Due, Post to the OpenLab
Week 15, Due December 15
Watch The Hotel School of Cornell webinar, People over Dollars, you will need to register.
Watch minutes 2:16 through minute 7:43, then answer these questions.
- What links profitability and employee satisfaction?
- How can organizations increase employee satisfaction?
Watch minutes 20:00 through minute 26:00, then answer these questions.
- Cross training means that a person is trained in multiple positions. What is the benefit of cross training for the employee?
- What is the benefit to the organization?
- Did you hear the name of an organization we learned about earlier in the semester?
Extra Credit (2 points toward your final grade):
Watch The Hotel School of Cornell webinar, People over Dollars, you will need to register. Write a 250-word summary of the webinar starting after minute 26:00. Submit the summary via blackboard in addition to your weekly homework.
Extra Credit (1 point toward your final grade):
- If you have not done so yet, join the FYLC OpenLab project
- Write a response to the reflective writing prompt below and post it to the FYLC site.
- Once you have finished writing your post please select your FYLC the category “Goodlad Stewart Corbett”.
- Read and comment on at least two other posts
Our Stories: Becoming a College Student
We invite you to tell a story about your semester at City Tech. Research has shown that first-semester students often worry about their transition in to college and how eventually students become comfortable and find a community of people with whom they are close and feel they belong.
Please describe in a short story how you have experienced your first few weeks at City Tech. Aim to write 300-500 words and be sure to illustrate your post with examples from your own experiences in classes, seminars, lectures, study groups, and labs. What happened? How did you and others involved think and feel? How did it turn out?
We hope this process will help you think about your transition experience. Once you have finished writing please take time to read and comment on at least two of your peer’s stories.
To create your first post please click the plus (+) sign at the top of the FYLC site! (or on the banner at the very top of the page click First Year Learning Communities, then select “add new” post from the dashboard).
Once you have finished writing your post please select your FYLC faculty member as a category. Then feel free to look around and comment on your peers’ writing!