The first week that I had at Disney went really great, I was able to meet new friends that I was able to explore the parks with. But the highlight would be the traditions because it was such an immersive experience. I was able to learn and enhance my perspective on the true Hospitality based on how Disney upholds their traditions of spreading the magic. The 5 essential keys stood out to me the most. I think that being able to learn them will be a great asset for me that I can utilize whether I am on Disney or anywhere else I plan to work in the future.
The avatar image if Mickey Mouse can be found on this site.
The banner image is credited to Karen Goodlad
You are about to embark on an experience that will enhance your perspective of the hospitality industry and will most definitely provide you with the tools needed to become a leader in our industry. This, however, will require a lot of work and dedication on your behalf. Because of the unique advantages that can only be learned from your participation as a student in the Walt Disney World College Program the faculty of the hospitality management department encourage you to take full advantage of all the opportunities the program offers. In order to do this, you will be enrolled at New York City College of Technology, CUNY for a total of 12 credit hours. These credits will be earned by successfully completing the requirements listed in this syllabus.
Contact me at kgoodlad@citytech.cuny.edu
Prof. Goodlad’s message to students can be found here.
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Please share how you have been able to implement the Five Essential Keys.
Week 1
How have I been able to implement the 5 Keys that Disney upholds?
The first key is Safety. In my own experiences, I make sure that I am safe in whatever I do. I never take the risks in the situation where I know I would put myself and others in trouble.
The second is Courtesy. I respect every single person no matter where they came from. Try my best to befriend them. Applying the values and manners that my parents taught me.
The third is Inclusion. I am an empathetic person, I try to understand each and everyone’s difference and where they are coming from, to see if I myself would react the same way when it comes to being in their situation.
The fourth is Show. I have been trying to stay through to my values, from what is wrong and what is right and being able to understand the clear difference and implementing it. I do my best to try to have a positive demeanor so that people would be comfortable to approach and talk to me.
The fifth is Efficiency. This is a key that I am still working on. I procrastinate most of the time. Even if I create a plan that would make my work easier, once I am in the spot, I to ignore it go with everything on the fly. I also have a tendency do everything the last minute. I am trying my best to be on the right mindset by implementing the saying “Work smarter, not harder.”