Prior to the hotel trip I was extremely curious about how a hotel functions, because is different to stay at the hotel and to work in one, and also to see how different departments come together to make the hotel run smoothly.  After visiting this hotel I learned that positive attitude and guest satisfaction is everything. The visit also answered the questions I had before, for example how important it is for the different departments to work together to have a successful hotel. I learned the responsibilities of the General Manager and how important is his presents in the hotel. I was happy with this trip, because it show me how it is to be in a hotel environment.