This process document illustrates the flow of penalty payments for a particular organization. This is a thorough explanation of the various situations that could occur and what the final result should be for each individual situation. If a new employee were to walk into this office they would be able to effectively communicate correct answers to customers based on the information located in this flow chart. The creator of this chart obviously had the ease of transition for a new employee into this position in mind. This process alleviates both the burden and cost of training a new employee for a particular line of work.