I have an Associates Degree in Business Administration and currently working on getting my Bachelor Degree in Hospitality Management. I’m currently working at Delta Airlines in LGA as a Customer Service Agent and my main role is a Gate Agent. As a Gate Agent, I work on preparing for the flight such as giving out seat assignments, printing out paperwork for crew, also boarding the flights making sure it goes out on time. Also during irregular operations (delays and cancellations), I work on rebooking passengers onto the next available flight. Working at Delta Airlines is a career and I’m looking forward onto becoming an Operation Service Manager with the company, which is one of my career goals. Another career goal that I have is becoming a General Manager at a Hotel. My personal strengths will be, being able to work under pressure, working with co workers ideas, and maintaining customer’s satisfactions. These will become my professional attributes within my career because, either being an Operation Service Manager in Delta Airlines or a General Manager at a hotel, both deals with customer service and their satisfaction. Also, when you’re working with your co worker, both may have different ideas and different ways of working an operation. There’s going to be a type of situation that both employees will have to share their ideas in order to complete customer’s and employee’s satisfaction and making sure the job is done safely.