The holidays are here at Walt Disney World. Halloween is almost behind us; Thanksgiving is around the corner and right after that Christmas.
This has led to crowd increase on the weekends due to guests taking extended weekend trips. This increase in guest traffic has taught me to be ready for anything and keep guest satisfaction up. Before we open for the day, we know the expected attendance for the park for the day, which could fluctuate at any point. There could be points during the day when we are very slow and then we could pick up unexpectedly. This could lead to us not having a lot on the line and might result in us holding on to something. When this happens it might take longer for guests to receive their food and it is important to let the guest know what is going on. People will be angrier or upset with you if they do not know what is going on. Telling them what is happening and chatting with them about their day can boost their entire mood.
This situation teaches me to take a pause and to focus on what is important and to turn a loss into a win.
It is the holiday season, and everyone deserves to feel like they matter and to be heard. I hope to continue to learn skills that I can apply to future endeavors to improve as an individual.
I like that you learned first hand how forcasting affects the job you do. Forecasting goes beyond staffing, it affects inventory, and service and guest experience as well.