What did you like/dislike about the site visit to The Carlyle?

What I liked about The Carlyle was the attention to small details. What stood out the most to me was the leather “do not disturb” signs and stationary pads. I felt this added a very upscale touch to a detail that is commonly overlooked. Another detail that I noticed was the unique way that the espresso cups were positioned. The Carlyle took the extra step to turn the coffee cups on their side with the handle going into another cup. This still achieves the purpose of keeping the cup clean while adding an extra aesthetic to another overlooked detail.

Did you feel prepared for what you experienced during the site visit?

I did feel prepared and had some expectations during the site visit. I did expect the five star hotel to have a gourmet dining options, full bar and lounge, 24 hour in room dining, and spa quality amenities. But during the visit, those expectations were surprisingly exceeded by what I saw up-close. I was under the impression that the rooms in the hotel were going to appear very conservative and vintage. I was pleasantly surprised to see that the rooms had contemporary furnishings, artwork, decorations, and appliances. The biggest surprise being the electronic metal keys with key readers in the key holes. This was a feature that I have never seen or heard of before in any hotel.