• Using examples from Disney’s Approach to Guest Service, describe a time when you experienced “Disney Like” service. The time where I experienced “Disney Like Service” was when I went to six flags, even though the service isn’t compared to Disneyland. My first time going to six flags was when i was 8 years old.  I really enjoyed the trip. I remember buying toys from the gift store and a stuffed animal my step dad won in a contest.  It was a thrill and I remember The people who worked there giving me a smile.  Disney’s Mission statement, ” we create happiness” and six flags rides and activities were made the trip there memorable.
  • Think about the information presented in the chapter and then conduct a Self Assessment of yourself. What personal traits will you work on to meet the expectations of the hospitality industry? The traits I will work on my self is being more formal and being able to communicate well with guests and able to have good talking skills as its important to have in this field.
  • Would you or would you not want to visit the place written about in the “36 Hours in…” article? Explain why you will or will not go. in the article “36 hours in Brooklyn” shows how beautiful Brooklyn can be.  As a resident of Brooklyn I can tell you it has both its pros and cons. One reason I would travel to Brooklyn if I wasn’t a resident is that history it has and the great places to such as Prospect Park and Coney Island.

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