I can certainly agree with many of the points made in the article “The Psychopathology of everyday things”. I think that most designs today are made with visibility as the primary outcome as opposed to usability.  As technology grows the want of more functionality in a smaller package also grows. On the upside,  the consumer can receive more with less human interaction, however to take full advantage of the product they will need to be a bit more mechanical or technologically savvy then maybe 10-15 years ago. Most of the designs mentioned in the article was quite basic such as a door or microwave oven, and I can see the design flaws could possible confuse people; however not to the point that they could not quickly figure it out through a little trial and error.  I can also relate to the example with the phone system. I’ve worked in telecommunications for the past 10 years and I have seen firsthand how the technology has changed. When people get use to a product and how it works, an upgrade is not always a good thing or welcomed.  The example the hold button complaint is a very real and common issue. As the technology improved, there were many changes made to the look, size and functionality of the devices. Some people were use to a big bulky brown phone, with a red bulb on top of it. The stylish sleek designs were reserved for only the few that could afford them. As technology grew the nice sleek designs along with the features became more affordable; therefore many companies upgraded to these devices. When the upgrade occurred, the bulky brown phones with the red bulb, was replaced by the sleek ergonomic black phones with maybe a smaller flashing indicator light; or no light at all. Although the newer phones provided the same functions and more, the reluctance for change could have played a role in the inability or unwillingness to learn the new technology. With new technology there is more programming skills involved which dramatically decreases the usability factor. I certainly agree that simple products should be workable without needing a manual, but unfortunately that would be at the expense of the new technologies that our lives easier.