The most significant information I learned in this segment is it is important to ask people about their hotel experiences, have good customer service, and customer feedback is very helpful. It is important to have direct conversations with one another to see what the hotel can improve in and make changes.
Prof. Goodlad
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Ursula C. Schwerin Library
New York City College of Technology, C.U.N.Y
300 Jay Street, Library Building - 4th Floor
What does “good customer service” mean to you?