Providing Over 70 Years of Quality Service to the Hospitality Industry

Reflection

The most significant information I learned in this segment is it is important to ask people about their hotel experiences, have good customer service, and customer feedback is very helpful. It is important to have direct conversations with one another to see what the hotel can improve in and make changes.

1 Comment

  1. Prof. Karen Goodlad

    What does “good customer service” mean to you?

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