The most significant information that I have learned in this segmant is that Bill Patterson talks about having a direct conversation with the cutomers that come to your hotel. Also, he says how that having a direct conversation with a customer is something very simple which costs very little money. Besides, all it takes is to call a customer and ask them how were their experiences like, what are things they loved or didn’t love, and what is it that makes them want to come back to the hotel. Additionally, the goal of the hotel is to make those customers come back and maybe even tell others about the hotel on how good it was and that they should go to the hotel. Finally, from the customer feedback the hotel can make investments or changes to the customers expectations and needs which can attract customers.
NY Times Travel Section
- The 10 Architectural Sites You Should See in São PauloThese buildings and places capture the city’s playful approach to concrete-and-asphalt Modernism.Michael Snyder
- Albertine, New York's Most Charming French BookstoreAlbertine, in a Fifth Avenue mansion, is a portal to both Gilded Age New York and the Francophone world.Reggie Nadelson
- How to Pack Formal ClothingMake sure your dresses and suits arrive in tip-top shape with these packing tips from the pros.Stephanie Rosenbloom
- ‘Set-Jetting’ to South Korea, for Kimbap, Cosplay and Personal ConnectionWith the next season of “Squid Game” about to air, a Korean American writer shares her experience of a group tour in Korea based on the popular streaming genre.Marie Myung-Ok Lee
- What’s the Secret to Choosing a Good Airplane Movie?You’re about to get on a long flight home, and the options seem overwhelming. Here’s the strategy our critic recommends.Alissa Wilkinson
Repeat customers! That is the goal, always.