So I picked option 2, the most significant information I learned was how people are actually into, taking calls and knowing how they feel the service that was given to then. Also how empathy plays a big roll and it has shown how great communication they have with the customer on the other line.
NY Times Travel Section
- How to Score an Upgrade to First Class on Your Next FlightAirlines are offering more ways than ever to get a taste of the champagne skies, but how do you get past the curtain, and when is it worth the cost? Here are some tips.Debra Kamin
- Skiing Palisades Tahoe, California’s ‘Big, Powdery Playground’The resort in the Sierra Nevada, known for its challenging terrain, has cool, swagger and a long history. A first-timer is tested by its slopes and its weather.Elisabeth Vincentelli
- Hidden ‘Junk’ Fees Must Be Disclosed, F.T.C. Rule SaysHotels, short-term rentals and event ticket-sellers must advertise the full price of their offerings under the rule, which is supposed to go into effect in the coming year. Here’s what to know.Julia Carmel
- Ignoring Warnings, a Growing Band of Tourists Venture to AfghanistanWith the war now over, the Taliban are welcoming foreign travelers, even as governments advise their citizens to stay away.David Zucchino and Elise Blanchard
- The Writer of the Netflix Hit ‘Carry-On’ Talks About the ‘Trolley Problem’ and the T. S.A.T.J. Fixman on what makes an exciting Christmas thriller, his own interactions with airport security and what you shouldn’t leave in your luggage.Christine Chung
Empathy and skills a great combination.