HMGT4959, Internship Project WDWCP
Walt Disney World College Program
Congratulations you are about to begin your Spring 2023 semester of
LIVING, LEARNING & EARNING… DISNEY STYLE!
Faculty Information
Professor(s) Name: Karen Goodlad
Online Office Hours:
Office Hours: My appointment, Use this link to meet with me via zoom
Email Address: kgoodlad@citytech.cuny.edu
Phone Number:718.260.5630
Department Mission Statement
The mission of the hospitality management department of New York City College of Technology is to provide students with a hospitality career education that integrates applied management practices and theory with liberal arts and sciences. To fulfill its mission the department will:
- Offer a comprehensive applied management curriculum
- Provide students with the necessary professional and communications skills for successful careers
- Foster an understanding of social responsibility through involvement in community service
Program Learning Outcomes
To graduate students who
- identify and demonstrate skills relevant to the operational areas of hospitality management. (PLO #1)
- utilize the dynamics of collaboration in diverse settings. (PLO #2)
- demonstrate effective communication skills. (PLO #3)
- exhibit the analytical and social skills essential for success in the global workplace. (PLO #4)
- value and integrate lifelong learning, civic engagement, ethical reasoning, and social responsibility. (PLO #5)
Course Description
Students engage in a work and education supervised internship with the Walt Disney World Company. Each student is responsible for completing a work assignment as offered through the Walt Disney World College Program and completing educational focused programs unique to the internship. Students accepted to either the College or Culinary Program are eligible for this course.
Student Learning Outcomes
- Evaluate management skills and reflect on professional behaviors
- Practice and apply industry knowledge, skills, and techniques in the workplace
- Demonstrate professional skills and build a professional network
- Reflect on individual progress and development site supervisor’s final evaluation
- Discuss an evaluation of work as provided by a workplace supervisor
Prerequisites
HMGT 1202, HMGT 1203, HMGT 1204
Requirements Prior to Departure:
- Sign a release of indemnity form
- Confirmation of a GPA greater than 2.30
- Completion of Title IX training
Requirement Upon Immediate Arrival at Disney
- E-mail your address, apartment number, phone number and exact casting assignment to Prof. Goodlad within one (1) week of arrival to Orlando.
- Confirm registration for predetermined Disney College Program classes.
Grading Procedure
20 Points Case Studies
10 Points Exploring Disney
10 Points Career Connection
15 Points Read & React
15 Points Weekly reflective photo journal
15 Points Field supervisor evaluation
15 Points LinkedIn profile edits
100 Points Total possible points
Course Assignments
20 Points Case Studies
Read, evaluate and determine an outcome for four different case studies presented throughout the semester.
10 Points Exploring Disney
Enrollment and successful completion of two Exploring Disney courses. Students will choose one from the Exploration Series (excluding Animal Sciences) and one from the Spotlight On Series.
10 Points Career Connection
Enrollment and successful completion of three Disney Career Connection courses. Students will choose at least one from the Conversations With… series and at least one from the Career Insights series (excluding Animal Sciences). Career and Live Preparation courses are valuable but will not be considered for credit.
15 Points Read and React
Articles will be posted on the “Read and React” page of the OpenLab site for this course. Read the articles and comment on the topic as it relates to your internship experience. Comments will be posted to the Read and React pages of the OpenLab site during the specified time frame. At least one comment and one reaction to another student’s comment, more are encouraged, must be written for each article.
15 Points Weekly Reflective Photo Journal
Weekly Reflective Photo Journal entries are to be posted on the OpenLab site addressing issues of your own personal growth, achievements and/or challenges faced throughout your experience. Submit entries to the Weekly Reflective Journals section of OpenLab. Reflective journals can be marked private.
15 Points Field Supervisor Evaluation
It is expected that you will successfully complete the requirements of your assigned position and submit a copy of your field supervisor’s evaluation.
15 Points LinkedIn
Updated profile, detailed instructions to follow.
Grading System*
A 93 – 100
A- 90 – 92.9
B+ 87 – 89.9
B 83 – 86.9
B- 80 — 82.9
C+ 77 – 77.9
C 70 – 76.9
D 60 – 69.9
F 59.9 and below
* One overall grade will be assessed and will apply to all 12 credits attempted for the semester.
Required Textbook
No text book is required
Suggested Reading and Media
Biesiada, J. (May 2022). Hotels: Star Wars Experience. Travel Weekly.
Lawrence, K. and Greene, H. (2020). Customer Loyalty The Disney Way. International Journal of Arts & Sciences. 13(01):83–94.
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