Research a minimum of three articles that are related to your internship and can give you information or provoke thought about your stated career goals.
Start a discussion board, write a reaction to the article and add the article as a file or link to the article.
Read discussions started by your classmates, comment on at  least five different discussions.
Students are required to start three posts and comment on five posts that they did not author
In this great article we see how technology is getting more and more integrated in the hotel industry. Samsung is providing their products to enhance the guest experience while strengthening the brand. 60 foot wall screen entrance and smart TV in every room that interfaces with the hotel’s departments showcasing menus, daily events, specials in the restaurants, and concierge services.
What most interested me was the self-check in tablets at the lobby and especially since I’ve been helping at the house keeping department at The Carlyle the fact that each member of the department has a tablet in hand which allows real-time updates on room status and special guest requests. These past weeks I’ve experienced first-hand the struggles and running up and down the floors to inform the Front Desk at 12pm which rooms are vacant and which room attendant finished or needs help to get finished faster in order to accommodate and early check in.
Great article. Its crazy to think how fast technology is changing especially in the Hospitality industry. My Cafe is also using the Samsung Smart TV for their menu as well as tablets. Just looking back a few years ago when I was working for American Airlines and we had these huge binders for our manuals and now the new flight attendants are using a tablet as their manual and to ring up transactions on board just shows how much technology and the industry are both changing.
Using this article I was able to create a bond with the employees that I supervise during my internship at the Hyatt in Herald Square as a Housekeeping Supervisor. I was immediately trusted and respected by the housekeepers and houseman by respecting them as people and not as tools or objects. I interact with them as much as possible showing them I too am working hard with them to achieve our goal together as a team. Communication is key to successfully accomplish my duties. I make sure I stay in touch with everyone by asking if anything is needed , this assures them that I care for them and their well-being. Managing multiple people is no easy task but what has greatly helped me is the communication and organizational skills I have built in my 8 years of work experience. I move forward to build my professional experience more and more so I too could become a General Manager in the future.
This is a really good article Luis especially for any individual who’s never been in management before. The article makes the transition to management much smoother because it gives you an idea of the things you should be doing to have a better relationship with your employees. Great choice.
Jones, Peter, and Abhijeet Siag. “A Re-examination of the Factors That Influence Productivity in Hotels: A Study of the Housekeeping Function.” Tourism & Hospitality Research 9.3 (2009): 224-34. Web. 25 July 2015.
This research examines the issues of productivity in hotels and what the main factors that affect them. The paper examines a widely agreed industry assumption that productivity in hotels are mainly determined by factors that are not in control of the manager. One year’s data from a chain of 45 hotels is used and analyzed from its labor scheduling system that records every hour worked by every employee and can be used to identify specific performance measures and as point of reference of working habits. The study concludes that there is no major difference in productivity levels according to size, location, demand variability or age of the hotel, thus challenging the evidence from some prior studies. It concludes that managers have much more control over productivity performance than previously thought. I liked reading this academic journal because we continuously talk about working conditions and context and how important it is to work in a reputable and well-structured company that provides benefits and incentives. But I’ve experienced again and again in my career that its people who make the difference. You can go and work in a luxury hotel or fancy fine dining restaurant that provides prestige and WOW when you tell to others: “I work at the Carlyle hotel” or “I work for Daniel Boulud” or “The Four Seasons Restaurant” Your productivity is directly related with your career advancement, whether a GM or waiter. As a manager you have to provide a feeling of security and acceptance to your employees and provide constructive guidance in order to get the best out of your team. As an employee you have to select a working environment not only by means of payment or company reputation, but also as an environment that will help you succeed you goals, grow as a professional and individual.
Mest, C. Elliott. “Housekeeping Needs WORKFLOW.” Hotel Management (21582122) 229.13 (2014): 26. Web. 25 July 2015.
Proper and thoroughly organizing all details of your work is very important. In the housekeeping department this is an essential requirement in order to assure effective seamless housekeeping services to your patrons.
Restocking and providing your team with all the essentials needed to clean and service rooms in a timely manner is very important due to the characteristics of the task. Pillows, blankets, duvets, linens of all sizes, towels sets, shampoo, conditioner, body lotion, soap, glassware, paper, hangers, robes, mats, water bottles, magazines and newspapers, pens, pads, envelopes, wiping cloths, ashtrays, maps, brochures. The list seems endless when you first encounter all the items and details needed to set a room. Don’t forget a whole bunch of things a housekeeper needs to carry with her/him for cleaning tools and products.
This article talks about how important it is to organize your department’s workflow and the costs related with it. Traditionally hotels have small closets ever two-three floors and housekeepers have to carry big carts with all the essentials needed to set their rooms and carry their personal cleaning kit. By having enough closet space in each floor and providing the manpower and time to restock every evening all floors you can provide faster and better service to your guests. The old fashion carts used are a safety hazard and create chaos on the floors and elevators. New space saving technology is introduced every day and easy rollaway luggage bags can be used to carry cleaning products as well. Also blocking rooms close together when availability permits can reduce traveling times and elevator clutter.
Works cited:
Ogle, Alfred. “Making Sense of the Hotel Guestroom.” Journal of Retail & Leisure Property 8.3 (2009): 159-72. Web. 25 July 2015.
This paper explores the significance of a hotel room and its influence to the overall “guestroom experience” which results to guest satisfaction and brand loyalty. How hoteliers may use this to their benefit, including the marketing of their product to an all the more demanding clientele. It is well known that the rooms division department is the main source of income for hotels. The main factors that guests look at in rooms is the sense of cleanliness and hygiene. Smell is on the top of the list as well as what they see upon entering the room like windows with view and design. Noise is the second most reported complaint by patrons whether it comes from the hotel or outside.
https://www.samsungbusinessblog.com/2015/04/10/an-extraordinary-guest-experience-at-the-sls-las-vegas-hotel-casino/#.VXZk_L8zwAo.mailto
In this great article we see how technology is getting more and more integrated in the hotel industry. Samsung is providing their products to enhance the guest experience while strengthening the brand. 60 foot wall screen entrance and smart TV in every room that interfaces with the hotel’s departments showcasing menus, daily events, specials in the restaurants, and concierge services.
What most interested me was the self-check in tablets at the lobby and especially since I’ve been helping at the house keeping department at The Carlyle the fact that each member of the department has a tablet in hand which allows real-time updates on room status and special guest requests. These past weeks I’ve experienced first-hand the struggles and running up and down the floors to inform the Front Desk at 12pm which rooms are vacant and which room attendant finished or needs help to get finished faster in order to accommodate and early check in.
Please create a new post (not private) for this research article. Thank you.
Great article. Its crazy to think how fast technology is changing especially in the Hospitality industry. My Cafe is also using the Samsung Smart TV for their menu as well as tablets. Just looking back a few years ago when I was working for American Airlines and we had these huge binders for our manuals and now the new flight attendants are using a tablet as their manual and to ring up transactions on board just shows how much technology and the industry are both changing.
http://www.forbes.com/sites/karstenstrauss/2013/09/08/7-ways-to-keep-your-employees-happy-and-working-really-hard/
Using this article I was able to create a bond with the employees that I supervise during my internship at the Hyatt in Herald Square as a Housekeeping Supervisor. I was immediately trusted and respected by the housekeepers and houseman by respecting them as people and not as tools or objects. I interact with them as much as possible showing them I too am working hard with them to achieve our goal together as a team. Communication is key to successfully accomplish my duties. I make sure I stay in touch with everyone by asking if anything is needed , this assures them that I care for them and their well-being. Managing multiple people is no easy task but what has greatly helped me is the communication and organizational skills I have built in my 8 years of work experience. I move forward to build my professional experience more and more so I too could become a General Manager in the future.
This is a really good article Luis especially for any individual who’s never been in management before. The article makes the transition to management much smoother because it gives you an idea of the things you should be doing to have a better relationship with your employees. Great choice.
Please create a new post (not Private) for this research article. Thank you.
Link:
http://citytech.ezproxy.cuny.edu:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=hjh&AN=42223574&site=ehost-live&scope=site
Jones, Peter, and Abhijeet Siag. “A Re-examination of the Factors That Influence Productivity in Hotels: A Study of the Housekeeping Function.” Tourism & Hospitality Research 9.3 (2009): 224-34. Web. 25 July 2015.
This research examines the issues of productivity in hotels and what the main factors that affect them. The paper examines a widely agreed industry assumption that productivity in hotels are mainly determined by factors that are not in control of the manager. One year’s data from a chain of 45 hotels is used and analyzed from its labor scheduling system that records every hour worked by every employee and can be used to identify specific performance measures and as point of reference of working habits. The study concludes that there is no major difference in productivity levels according to size, location, demand variability or age of the hotel, thus challenging the evidence from some prior studies. It concludes that managers have much more control over productivity performance than previously thought. I liked reading this academic journal because we continuously talk about working conditions and context and how important it is to work in a reputable and well-structured company that provides benefits and incentives. But I’ve experienced again and again in my career that its people who make the difference. You can go and work in a luxury hotel or fancy fine dining restaurant that provides prestige and WOW when you tell to others: “I work at the Carlyle hotel” or “I work for Daniel Boulud” or “The Four Seasons Restaurant” Your productivity is directly related with your career advancement, whether a GM or waiter. As a manager you have to provide a feeling of security and acceptance to your employees and provide constructive guidance in order to get the best out of your team. As an employee you have to select a working environment not only by means of payment or company reputation, but also as an environment that will help you succeed you goals, grow as a professional and individual.
Link:
http://citytech.ezproxy.cuny.edu:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=hjh&AN=99030190&site=ehost-live&scope=site
Works cited:
Mest, C. Elliott. “Housekeeping Needs WORKFLOW.” Hotel Management (21582122) 229.13 (2014): 26. Web. 25 July 2015.
Proper and thoroughly organizing all details of your work is very important. In the housekeeping department this is an essential requirement in order to assure effective seamless housekeeping services to your patrons.
Restocking and providing your team with all the essentials needed to clean and service rooms in a timely manner is very important due to the characteristics of the task. Pillows, blankets, duvets, linens of all sizes, towels sets, shampoo, conditioner, body lotion, soap, glassware, paper, hangers, robes, mats, water bottles, magazines and newspapers, pens, pads, envelopes, wiping cloths, ashtrays, maps, brochures. The list seems endless when you first encounter all the items and details needed to set a room. Don’t forget a whole bunch of things a housekeeper needs to carry with her/him for cleaning tools and products.
This article talks about how important it is to organize your department’s workflow and the costs related with it. Traditionally hotels have small closets ever two-three floors and housekeepers have to carry big carts with all the essentials needed to set their rooms and carry their personal cleaning kit. By having enough closet space in each floor and providing the manpower and time to restock every evening all floors you can provide faster and better service to your guests. The old fashion carts used are a safety hazard and create chaos on the floors and elevators. New space saving technology is introduced every day and easy rollaway luggage bags can be used to carry cleaning products as well. Also blocking rooms close together when availability permits can reduce traveling times and elevator clutter.
Link:
http://citytech.ezproxy.cuny.edu:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=hjh&AN=43455706&site=ehost-live&scope=site
Works cited:
Ogle, Alfred. “Making Sense of the Hotel Guestroom.” Journal of Retail & Leisure Property 8.3 (2009): 159-72. Web. 25 July 2015.
This paper explores the significance of a hotel room and its influence to the overall “guestroom experience” which results to guest satisfaction and brand loyalty. How hoteliers may use this to their benefit, including the marketing of their product to an all the more demanding clientele. It is well known that the rooms division department is the main source of income for hotels. The main factors that guests look at in rooms is the sense of cleanliness and hygiene. Smell is on the top of the list as well as what they see upon entering the room like windows with view and design. Noise is the second most reported complaint by patrons whether it comes from the hotel or outside.