Location

300 Jay Street, Namm Building CUNY City Tech, Ground Floor, by the elevators, Brooklyn, NY, 11021

Summary of Observation

We arrived on location and immediately saw a group starting to gather around the elevators. Nobody was talking to one another, even as other students arrived. Everyone appeared to be preoccupied with their phones or music devices. Nobody had a smile on their face, and it seems a permanent, dissatisfied frown was plastered onto their mugs. When the elevator arrived, it was a mad-dash. There was a sense of urgency, and the elevator quickly filled. Nobody wanted to wait for the next one, as it could be as many as 15 minutes away.

Ian, in our group, talked to two women who had gotten off the elevator and talking to each other. While they had no suggestions for fixing the elevator, they were more than content complaining about the elevator and its issues, including but not limited to: making them late, making other students and classmates late, and making professors late.

Personas

Age: 17
Location: Brooklyn
Interest: Getting class on time/ passing the class
Space: Transport to class

Age: 26
Location: Queens
Interest: Getting class on time/ passing the class
Space: Transport to class

Age: 35
Location: Long Island
Interest: Getting class on time/ passing the class
Space: Transport to class

Age: 54
Location: Manhattan
Interest: Getting class on time/ passing the class
Space: Transport to class
Project: Arrive on time by elevator

Photos

TBA