PDF of the Syllabus is here.
Perspectives in Hospitality Management
HMGT 1101
Fall 2020
| Instructor | Prof. Goodlad | Class Number | 27456 LC02 |
| kgoodlad@citytech.cuny.edu | Day | Tuesday | |
| Zoom ID | https://zoom.us/my/hmgtgoodlad | Location | Virtual via Blackboard Collaborate |
| Office | Virtual | Time | 8:30am-11:00am |
| Office Hours: | Tuesday 11:30am-1:00pm | Class Hours | 3 |
| Wednesday 2:30pm-4:00pm | Lab Hours | 0 | |
| Credits | 3 |
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Department Mission Statement
Program Learning Outcomes
To graduate students who
The Hospitality Management Department of New York City College of Technology educates students for careers in the hospitality industry through foundational knowledge of hospitality operations and experiences that cultivate diverse perspectives, lifelong learning, collaboration, and community engagement.
- identify and demonstrate skills relevant to the operational areas of hospitality management. (PLO #1)
- utilize the dynamics of collaboration in diverse settings. (PLO #2)
- demonstrate effective communication skills. (PLO #3)
- exhibit the analytical and social skills essential for success in the global workplace. (PLO #4)
- value and integrate lifelong learning, civic engagement, ethical reasoning, and social responsibility. (PLO #5)
Course Description
An overview of the history, likely directions and organizational structure of the hospitality industry and its role in local, national and global economies. Students are introduced to the nature and scope of the hospitality industry, basic terminology, management concepts, career path explorations and the department’s mission and culture.
Prerequisites
CUNY proficiency in reading and writing; co-requisite: MAT 0650
Course Objectives
Upon completion of HMGT 1101, the student will be able to
- Identify the scope of the hospitality and tourism industry.
- Describe the characteristics of the hospitality and tourism industry from a local, national and global perspective.
- Define the roles and responsibilities of key executives and department heads in the hospitality industry.
- Differentiate hotel classifications.
- Classify and examine food and beverage operations.
Student Learning Outcomes and Assessment
| Student Learning Outcomes | Method of Assessment |
| a. Discuss the scope of the hospitality and tourism industry (Gen Ed: Communication, PLO #3) | Industry research annotated bibliography, Concierge assignment, Shared reading, Travel blog, Weekly homework, Class participation |
| b. Gather information from observation in regard to the hospitality industry from a local, national and global perspective (Gen Ed: Inquiry/Analysis, PLO #3) | Shared reading, Electronic profile, Concierge assignment, Weekly chapter summaries, Class participation |
| c. Understand and discuss the roles and responsibilities of key executives and department heads in the hospitality industry (HMGT Discipline) | Shared reading, Concierge assignment, Weekly homework, Class participation |
| d. Evaluate and examine hotel classifications (Gen Ed: Integration) | Shared reading, Concierge assignment, Travel blog, Weekly homework |
| e. Evaluate and apply information discerningly from a variety of sources to classify and examine food and beverage operations (Gen Ed: Integration; PLO#3) | Shared reading, Industry research annotated bibliography, Travel blog, Weekly homework |
Recorded Sessions
Students who participate in this class with their camera on or use a profile image are agreeing to have their video or image recorded solely for the purpose of creating a record for students enrolled in the class to refer to, including those enrolled students who are unable to attend live. If you are unwilling to consent to have your profile or video image recorded, be sure to keep your camera off and do not use a profile image. Likewise, students who un-mute during class and participate orally are agreeing to have their voices recorded. If you are not willing to consent to have your voice recorded during class, you will need to keep your mute button activated and communicate exclusively using the “chat” feature, which allows students to type questions and comments live.
Grading Procedures
Electronic Profile 5%
Industry Research Annotated Bibliography 10%
Concierge Assignment 20%
Travel Blog 20%
Shared Reading 15%
Weekly Homework 15%
Class Participation 15%
TOTAL 100%
Grading System
A 93 – 100
A- 90 – 92.9
B+ 87 – 89.9
B 83 – 86.9
B- 80 — 82.9
C+ 77 – 77.9
C 70 – 76.9
D 60 – 69.9
F 59.9 and below
Required Text
Walker, J. R. (2020). Introduction to hospitality. 8th Edition. Hoboken, NJ: Pearson.
Suggested Reading
New York Times New York Sections, https://www.nytimes.com/section/nyregion
New York Times Travel Section, https://www.nytimes.com/section/travel
Suggested Listening (Podcasts)
All in the Industry, https://heritageradionetwork.org/series/all-in-the-industry/
Be a Better Guide, https://www.beabetterguide.com/
Cherry Bombe Radio, https://cherrybombe.com/radio-cherry-bombe
Inside Julia’s Kitchen, https://heritageradionetwork.org/series/inside-julias-kitchen/
Flatbush and Main, https://www.brooklynhistory.org/podcasts/
Fortune on Stage: The Most Powerful Women, https://www.stitcher.com/podcast/cadence13/the-most-powerful-women
Suite Spot, https://www.travelmediagroup.com/suite-spot-hotel-marketing-podcast/
Bibliography
American Hotel & Lodging Association. (n.d). News room. Retrieved August 15, 2019 https://www.ahla.com/newsroom
Brefere, L., Eich Drummond, K., & Barnes, B. (2005). So you want to be a chef? your guide to culianary careers. Hoboken, NJ: John Wiley and Sons.
Fiedman, A. (2018). Chefs, drugs and rock & roll: How food lovers, free spitits, misfits and wandereers created a new American profession. New York: Harper Collins.
Hospitality Sales and Marketiing Association International. (n.d.). Isights. Retrieved August 15, 2019: https://global.hsmai.org/insights/
Marriott, J. W., & Brown, K. A. (1997). The spirit to serve: Marriott’s way. New York, NY: Harper Collins
National Restaurant Association. (n.d.) Research and trends. Retrieved August 15, 2019 https://www.restaurant.org/research
Sachs, D. and J. Scott. (2018). The million dollar greeting: today’s best practices for profit, customer retention, and a happy workplace. USA: Apollo Publishers
Sandoval-Strausz, A. (2007). The hotel: an American history. New Haven, CT: Yale Univesity Press. World Tourism Organization. (n.d.) What we do. Retrieved October 12, 2012, from: http://www2.unwto.org/content/why-tourism
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