Watch Post 2020 Food and Beverage: Rebuilding and Embattled Industry from minute 0:35:47 though minute 0:59:41
The moderator asked the panelists about making change in the F&B industry. How do you feel about the information that was presented.
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This information and problems were something that is a problem in the world not only in the US. Resolving is important rather than only talking about it. One problem was how restaurant employees need safety when America is opening boarders and people come to visit places.Another issue was understanding the quality of their hospitality and how people shouldn’t create toxic relationships with employees.
I am confident that you and your peers will not allow for a toxic work environment. Norms are changing and the workplace will be reinvented as it has been for generations before us.
This information is only based on the US, but I feel like it one thing affects one country, then it affects all the countries in the world. The main concern was reopening restaurants, ensuring the safety of everyone. They also talked about how customers, or anyone should not create negative relationships with employees. The best thing to do is research and conversation of these topics.
The relationship between guest and service staff is a unique one. Respect should be mutual but it isn’t always the case. The idea the the guest is always right is antiquated and often detrimental to the relationship.
I very much agreed with everything that was said and how deep everything was explained. Like how mei mei restaurant helped people who were in need without having to do more like opening a restaurant. And all of this was during the pandemic which makes it 10 times more difficult. The chef was talking about how the importance for her business was for her staff to be safe. “I rather lose financial stability rather than knowing I killed and employee”. The fact that other employers don’t think that way is such an issues.
The shift to feeding people in need was a hallmark of the industry and a striking realization to the fragility of our community. Learning what Mei Mei did inspired me.
In my opinion I do like their take on their topic on money. Money fuels us, it makes us buy things that we need for our own household, it also sustains us. I agree on the fact on how they mentioned how there is no such thing as the phrase “i’m not in it for the money” In a business, money is crucial. For an example before this topic they talk about how most Asian restaurants can’t recover correctly because they could not get the aid(money) from the bank. This is because they could not understand paperwork and did not have a great relationship with the bank. Money is very important.