Author Archives: Luis

How to Stay Connected with your employees

Posted on July 3, 2015 by Luis

Industry Research #1 http://www.forbes.com/sites/karstenstrauss/2013/09/08/7-ways-to-keep-your-employees-happy-and-working-really-hard/ Using this article I was able to create a bond with the employees that I supervise during my internship at the Hyatt in Herald Square as a Housekeeping Supervisor. I was immediately trusted and respected by … Continue reading →

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How to deal with angry or frustrated customers , specially at the Front Desk!!!

Posted on July 3, 2015 by Luis

Industry Research #3 http://www.forbes.com/sites/nicoleleinbachreyhle/2015/07/03/5-ways-to-handle-difficult-customers/ As I continue my internship , I was able to get a weeks worth of time at the front desk as a GSA , and the responsibility of being the hotel’s image was no easy task. … Continue reading →

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Keeping the Housekeepers happy and working hard

Posted on July 3, 2015 by Luis

Industry Research #2 http://www.forbes.com/sites/victorlipman/2013/06/17/7-management-practices-that-can-improve-employee-productivity/ This article highlights many good things to do or say to employees to keep their work productivity high. As a housekeeping supervisor I must make sure all the housekeeping department is on track at all times … Continue reading →

Posted in Industry Research Posts | 2 Comments