Journal#13

So many turn-down service this week! As housekeeping, usually we just have 8-hour shift, but I have 6-hour shift for three days this week. This shift we only do turn-down service for our special guests; no late service, no linen room, and no break time either. Because the Sears company stay in our resort three days for their convention, to give them the best Disney impression, we offer our excellent turn-down service every night for every Sears staff.

The first night everyone just arrives in resort, the frequent question they ask is what is turn-down service. I explain everything to them and most people refuse my service, but they are happy to have our Disney chocolate all the time. The second day I have more than 50 rooms for turn-down service, the best part is the rooms are clean enough, so I just need to create chocolate magic for them. The last day is a tough day. The company has party at night, everybody goes to party after taking shower in the room. Therefore, my turn-down service becomes another kind of late service, make the beds, change the dirty towels and dry the bathrooms. However, the amazing thing is we have Dove new chocolate for our guests! This is a sort of mint dark chocolate, and it is a new product which is not sold in the market yet. We have limited amount and only for our special guests! I wish they all have magic days in our Disney resort!

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