Download the PowerPoint prior to class.
- CH1 Traditional Hotel Classification & Basic Measures
- CH2 Modern Hotel Classification
- CH3 Hotel Structures
- CH4 Forecasting & Overbooking
- CH5 Global Reservation Technology
- CH6 Individual Reservations & Group Booking
- CH7 Guest Services
- CH8 Registration – From Arrival to Rooming
- CH9 Room Rates
- CH10 Billing
- CH11 The City Ledger
- CH12 NIght Audit