PMS

Hotel Property Management System, also known as PMS, is a comprehensive software application used to cover objectives like coordinating the operational functions of Front Office, Sales & Planning, Forecasting room sales, Accounting, etc. The system automates hotel operations like guest bookings, guest details, online reservations, posting of charges, point of sale, telephone, accounts receivable, sales and marketing, events, food and beverage costing, materials management, HR and payroll, maintenance management, quality management and other amenities. Hotel property management systems may have integrated or interface with third-party solutions like central reservation systems and revenue or yield management systems, online booking engine, back office, point of sale, door-locking, housekeeping optimization, pay-TV, energy management, payment card authorization and channel management systems.

With the advancement of cloud computing property management systems for hotels expand their functionality towards new service areas like guest-facing features. These include online check-in, room service, in-room controls, guest-staff communication, virtual concierge and more. These new functionalities are mainly used by guests on their own mobile devices or such provided by the hotel in lobbies and/or rooms.

A good PMS should give accurate and timely information on the basic key performance indicators of a hotel business such as average daily rate, RevPAR or occupancy rate and help the food and beverage management control the stocks in the storeroom and help to decide what to buy, how much and how often.

OPERA is the most frequently used hotel property management system at present.

 

VIDEO TUTORIALS

Opera Start and Menus

Opera Reservation

OPERA Video Tutorials

OPERA Knowledgebase Library

https://docs.oracle.com/cd/E53533_01/opera_5_05_00_core_help/opera_show_mes.htm

ADDITIONAL PMSs

  1. Knowledge Matters
  2. Infor HMS