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HMGT 1105 Lodging Operations Management
Professor Ellen Kim
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About the Course
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Course Requirements
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Textbook
Syllabus
PowerPoints
Lessons
Ch 1. Hotel Classifications & Basic Measures
STR Reports
Ch 2. New Hotel Classifications & Amenities
Ch 3. Hotel Structure
Ch 4. Forecasting & Overbooking
Ch 5. Global Reservation Systems
Ch 6. Reservations
Ch 7. Guest Services
Ch 8. Registration
Ch 9. Room Rates
Ch 10. Billing
Ch 11. City Ledger
Ch 12. Night Audit
PMS
Assignments
Hotel Brand
Hotel Tours
Schedule & HW
Dress Code
NYC Hotel Profiles
Resources
The Hotel Club
New York Times
Industry News
Videos
Feedback
Tests
Glossary
Reviews
NYC Hotel Profiles
