Welcome to the HMGT 1105 Lodging Operations Management Website! This course is taught by Dr. Heejun Ellen Kim in the Hospitality Management Department at New York City College of Technology. Please click HERE to learn more about my education and research interests.

Course Description

This Web-enhanced course provides an operational overview of the front office and rooms operations.  Students learn management information systems(MIS) terminology and concepts and functions of the rooms division in relation to other key departments within the hotel.

Course Objectives

Upon completion of HMGT 4702, students will be able to:

1. Describe the primary concerns of managing Front Office operations and explain the relationships between the Front Office and other key departments within a hotel operation
2. Explain the primary differences between limited and full-service hotel Operations
3. List and explain the six steps of service recovery
4. Observe and evaluate hotel front desk operations