Link:
http://citytech.ezproxy.cuny.edu:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=hjh&AN=99030190&site=ehost-live&scope=site
Works cited:
Mest, C. Elliott. “Housekeeping Needs WORKFLOW.” Hotel Management (21582122) 229.13 (2014): 26. Web. 25 July 2015.
Proper and thoroughly organizing all details of your work is very important. In the housekeeping department this is an essential requirement in order to assure effective seamless housekeeping services to your patrons.
Restocking and providing your team with all the essentials needed to clean and service rooms in a timely manner is very important due to the characteristics of the task. Pillows, blankets, duvets, linens of all sizes, towels sets, shampoo, conditioner, body lotion, soap, glassware, paper, hangers, robes, mats, water bottles, magazines and newspapers, pens, pads, envelopes, wiping cloths, ashtrays, maps, brochures. The list seems endless when you first encounter all the items and details needed to set a room. Don’t forget a whole bunch of things a housekeeper needs to carry with her/him for cleaning tools and products.
This article talks about how important it is to organize your department’s workflow and the costs related with it. Traditionally hotels have small closets ever two-three floors and housekeepers have to carry big carts with all the essentials needed to set their rooms and carry their personal cleaning kit. By having enough closet space in each floor and providing the manpower and time to restock every evening all floors you can provide faster and better service to your guests. The old fashion carts used are a safety hazard and create chaos on the floors and elevators. New space saving technology is introduced every day and easy rollaway luggage bags can be used to carry cleaning products as well. Also blocking rooms close together when availability permits can reduce traveling times and elevator clutter.
