Anna, Brenda, Chris

On Thursday November 19 we had a chance to visit one of the most famous New York Hotels – The Waldorf Astoria, where we experienced a good expression of Hospitality. There are some details about the operation of The Hotel that caught our attention.

The Function Board or Reader Board created to navigate guests inside the hotel. It is easy to operate the electronic touch screen board that shows locations of hotel amenities.

The Grand Ballroom is the main ballroom in the Hotel. It cost $60,000 to rent it for one evening without any decorations or entertainment program.

In The Waldorf Astoria we went to the 18 floor, where you can order a banquet event. The Banquet Event Order is “an agreement form that details selections for food and beverage, audio/visual, room setup(s), staffing requirements and other event needs for a particular venue. It also confirms full costs (including service fees, taxes, etc.) and dates associated with payments”.

The Waldorf Astoria is a Historical Landmark because of its great history. Even during The Great Depression the Hotel was providing jobs for New Yorkers.

Each event floor has a kitchen. At The Waldorf Astoria kitchens are organized and clean. Staff is very polite and friendly. We consider that a good kitchen is a key to a good restaurant. That is why the Hotel is known for offering great food to its guests.

If you want to enjoy the rooftop dining, you need to book one of the particular rooms with the room service. It will guarantee you that you will have access to the rooftop. During our visit to The Waldorf Astoria we went to one of suites with the room service.

Room Block is “a portion of a hotel’s inventory of rooms set aside for a particular period of time for a client. Room blocks are commonly reserved for conventions and meetings. A room block can be reserved tentatively or under a firm agreement, and is for a set period of time”.

Fire Exit is “a door that is used to let people out of a building such as a cinema, hotel, restaurant etc when there is a fire”.

Business center is “a room or area in a hotel, where guests can have access, typically for a fee, to a variety of services such as faxing, printing, photocopying, and Internet access”.

Over-set is “number of covers set over the guarantee. Paid for by the client only if actually consumed”.

Concurrent sessions are “multiple sessions scheduled at the same time; Programs on different themes or subjects offered simultaneously”.